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issues with streaming on smart tv and mesh?

ksg732
Community Member

I've been having ongoing issues with my Smart TV disconnecting from the network during streaming services. I've had LG come out to look at the TV,  ATT came out to check the UVerse and everyone blames the other.  I had a computer guy here who thinks there's an issue with my Google Mesh.  I moved one of the extenders closer to the TV.  Everything is good as far as signal and strength.

After reading a bit elsewhere, I'm wondering if there's a problem between the mesh and the ATT Gateway?  I really don't know about this stuff.  Also, I've been in this place for almost 4 years and once upon a time, everything worked just fine.  Any help is welcome!

4 REPLIES 4

olavrb
Platinum Product Expert
Platinum Product Expert

It's hard to provide any help with so little details. What exact TV? What exact Nest Wifi pucks?

Is the ISP equipment in bridge mode, or do you run double NAT?

How many Nest Wifi pucks on how little space?

Does your TV complain about Wi-Fi signal strength?

What speed do you get from your ISP?


I don't work for Google.

Jhonleanmel
Community Specialist
Community Specialist

Hey folks, 

We appreciate your help here, @olavrb.
@ksg732, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Hey there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel