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problems with nest wifi pro

Community Member

After much fiddling around, I finally got my new nest wifi pro to work last night.  It would have been nice if the documentation had told me to turn off the nest wifi points around my house before as part of the installation process for the nest wifi pro.

I had my phone connected, my laptop connected, and my bedroom tv connected.  The samsung tablet in the kitchen can't connect to the internet, but maybe it's out of range.  I was using a nest wifi to extent the range of my wifi to improve the signal in the kitchen.  The wifi pro is supposed to have more range, but maybe not.

Tonight, I turn on my tv, and there's no connection to the internet.  It really pisses me off when marketing sets my expectations so high and then dashes them.  The nest wifi pro is supposed to be easy to use and reliable.


P.S.  My platform is none of ios, android, nor web browser.  It's whatever lgtv uses.


Community Specialist
Community Specialist

Hi cesium62,


Nest Wifi Pro takes advantage of the benefits of the 6 GHz radio band to deliver a new level of Wi-Fi performance. Nest Wifi Pro runs the mesh connectivity between Nest Wifi Pro nodes exclusively over the 6 GHz band. Older models like the Nest Wifi don’t have a 6 GHz radio, so it can’t mesh with Nest Wifi Pro.


To confirm, how many Nest Wifi Pro have you setup?




Community Specialist
Community Specialist

Hey cesium62,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.


Community Specialist
Community Specialist

Hello cesium62,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.