03-07-2022 05:30 PM
I have a 400Mbps isp speed, and it consistently reflects as much in the google home speed test. The device speed test also reflects ~400Mbps. I have one router and one point, with a great connection. However when streaming through ccwgtv, I consistently download (according to the google home wifi) at less than 5Mbps.
I have restarted the network, as well as factory reset my nest router/point wifi and reconnected my devices. The house is only ~1800 square feet and the ccwgtv in this example is in direct line of site about 15’ from the router.
The issue is not isolated to the ccwgtv. All device speed tests are ~400Mbps, but when using them, none reach over 5-10Mbps. Streaming is reduced to SD or loading often.
Any suggestions on how to rectify this issue? Please see screen shots below.
03-07-2022 08:49 PM
Software versions: 13729.57.27 (router), 1.54.275951 (point)
03-08-2022 09:36 AM - edited 03-08-2022 09:36 AM
Do you have streaming issues, does it freeze, stutter or buffer? 5mbps is sufficient for 1080p Netflix and YouTube for instance.
You could also try to disable all preferred activities, with 400mbps WAN speed you likely don't need this QoS enabled.
03-08-2022 05:15 PM
Thanks, Olavrb.
Yes, it buffers often. As you can see from the download screenshot, the speed bounces between 1-5Mbps. While that may be sufficient at times to stream, theoretically, it should be downloading much faster, right? - given the isp and device speeds both reflect ~400Mbps.
Broadly, I’m looking for an explanation or theory on why download speeds are so slow and, more importantly, any suggested fixes.
I appreciate your insights though!
03-08-2022 09:02 PM
@olavrb I disabled preferred activities and did a restart. I wanted to give it a few hours before responding as to whether or not it had an impact. Unfortunately, the problem persists. Thank you again for the suggestion.
12-08-2022 12:25 AM
I’m experiencing the exact same scenario but I have 1Gb ISP, with download speeds reported between 1-5 Mb/sec
Upload reports close to 800 Mb/sec
Google. Please provide a solution.
12-08-2022 10:02 AM
Hey JorgeS,
Thanks for posting — let's see what's going on.
Are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?
Give these steps a try:
Let us know how it goes.
Best,
Mel
12-11-2022 02:50 PM
Hi JorgeS,
Checking back in should you still have some questions here. Let us know by replying to this thread.
Regards,
Abi
12-13-2022 02:21 PM
Hey everyone,
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
Cheers,
Abi