wi fi extender not functioning

[runnerdave61]

Bought pack of 3 wifi extenders.  Main hard wired to modem/router.  Other placed upstair.  Both pass mesh test.  The other placed 20 feet away with no walls etc... Won't connect.  I believe is defective.   How to I get this resolved if is defective?  

[Helainaz]

I just bought one and im having the same problem . I think we need to connect them one right after another by scanning the qr code

[Jhonleanmel]

Hey folks,

Thanks for posting.

A quick question: did you get a message when it failed to add as an access point?

Best,

Mel

[AbigailF]

Hi everyone,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Regards, 
Abi

[runnerdave61]

How do I return/exchange it?  Box is gone to be recycled.

[AbigailF]

Hello runnerdave61,

Our apologies for the late reply. Where did you purchase your devices exactly? Was it through our online or physical Google Store? We'll wait for your update.

Thanks,
Abi

[jkelly5]

Hi Abigail, I have an extender that just stop connecting. All it does is flash blue. I tried reset and connected by wire and neither worked.

Thank you

[AbigailF]

Hello jkelly5,

I'm sorry to hear you're also having this issue. To confirm, is it a Google Wifi point, Google Nest Wifi router used as a point or a Google Nest Wifi point? We'll wait for your reply.

Regards,
Abi

[jkelly5]

Hi Abigail,

Google AC-1304 WiFi Solution Single WiFi Point Router

[AbigailF]

Hi jkelly5,

I’m sorry to hear that you’re unable to set up your Google Wifi point. Please follow the steps below:
 

Factory reset your Wifi device
 

1. Unplug your point from the power source.
2. Press, then hold the factory reset button on the device. While holding down the button, plug the power cable back in. Continue pressing the button for about 10 seconds. Your point will flash white, then blue. When it flashes blue, you can release the button.
3. The point will continue flashing blue for about 45 seconds, then turn solid blue. This process can take up to 10 minutes.
4. Wait up to 10 minutes for the device to fully reset.
5. Once complete, your point will slowly pulse blue to indicate it's ready for setup.
6. After the device has been reset, the device will still appear in the Google Home or Google Wifi app. To remove the device and your previous network, follow the instructions for app factory reset.
7. If you have reset your primary point (router), you'll need to set up a new network and add any points again using the Google Home app.
    

Note: If you hold the button for more than 15 seconds, the device will start flashing orange and won't factory reset. In this case, unplug and try again.

Let me know if you’re able to go through all the steps. Feel free to reply if you need help with a specific step, I’ll be here to guide you through it.
 

Best,
Abi

[AbigailF]

Hello jkelly5,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Thanks,
Abi

[AbigailF]

Hey everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers, 
Abi

[runnerdave61]

I purchased it at Best Buy.  Thanks for getting back to me.  

Dave 

[AbigailF]

Hey again runnerdave61,

You will need to bring your device to Best Buy to get it replaced. Make sure to bring your receipt so they can honor it. Let us know if you have any other questions or clarifications and we'll be happy to help out.

Best,
Abi

[AbigailF]

Hi runnerdave61,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Cheers,
Abi

[AbigailF]

Hello runnerdave61,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards, 
Abi

[runnerdave61]

Purchased more than 2 weeks ago and have not been able to get to a store.  Was in California.  According to website they will not accept a return/exchange.  Not sure what to do?

Thank you

[AbigailF]

Hi runnerdave61,

Thanks for the update. You will need to contact Best Buy regarding remorse returns. I suggest going to the exact store you bought it from and make sure to bring your receipt with you.

Thanks,
Abi

[LovelyM]

Hi folks, 

@runnerdave61, we haven't heard from you for quite some time. I'm checking in to see if you were able to contact Best Buy for a return or replacement for your Nest Wifi 3-pack.

Looking forward to your response.

Cheers, 
Lovely

[LovelyM]

Hello runnerdave61,  

It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post. 

By the way, I appreciate your help here, Mel and Abi. 

Many thanks,  

Lovely