wifi point disconnected, cannot reconnect

[kevinrew]

One of my Google Nest points was plugged into a GFI outlet that lost power, perhaps for a couple weeks. I'm trying to reconnect the point but cannot. There are no white lights when I plug the point in to a power source.  I've tried disconnecting the cord from the unit as well, and still have no results. It seems to be getting no power.

Any suggestions?

Thanks!

[olavrb]

If it shows no lights at all, either it or the power supply might be dead.

Have you tried with a power supply from one of you other pucks, assuming you have at least one more using the same power brick?

[kevinrew]

Yes, I have. It appears to be the puck itself that's the problem.

It's the AC1200. 

[EdwardT]

Hi folks,

@olavrb, thanks for the help!

@kevinrew, I'm sorry to hear that you're having an issue with one of your Google Wi-Fi points. I'd love to know more about this and I have a few questions:

• Is the setup SSID broadcasting? 
• Have you attempted a factory reset?

Looking forward to your response.

Thanks,

Edward

[kevinrew]

Hi Edward,

Yes, the setup is SSID broadcasting. Also yes, I attempted a factory reset but nothing happens.

Thanks for your help.

Kevin

[EdwardT]

Hi Kevin,

Thanks for the response. Since it's broadcasting the setup SSID, could you try adding the point again and let's check if the Google Home app would detect the point.

Let us know how it goes.

Thanks,

Edward

[kevinrew]

Hi Edward,  perhaps I misunderstood your question. My network is discoverable. The Wifi point is not discoverable. I cannot proceed with the set up process because the point might as well be a brick. When I plug it in, no lights ever come on, and Google Home cannot detect it.

Thanks!

Kevin

[EdwardT]

Hi kevinrew,

Thanks for the update. We'd like to know more about this. Could you fill out this form so we can investigate further?

Thanks,

Edward

[kevinrew]

Done!  Thank you!

[EdwardT]

Hi kevinrew,

Thanks, we got your form and someone from our team will reach out to you regarding this issue.

Thanks,

Edward

[EdwardT]

Hi kevinrew,

Our team sent you an email and it's best to continue the conversation there so we can look into other options for you. I'll be locking this thread for now, feel free to create a new thread should you have some more questions or concerns in the near future and we'll be more than glad to help.

Thanks,

Edward