Nest connect is connected on app, but Yale Lock won't connect after factory reset

[MC9]

After migrating from Nest to Google, I failed to remove the Yale Lock before hand. I've since re-added all of my devices successfully with the exception of the Nest Yale Lock. I installed the Nest connect and it is showing up properly. However, when I attempt to re-add the Yale lock it asks for QR code which apparently this older version doesn't have. When I select Continue without scanning, It says to install Nest connect first. ( even though It already is installed) and it gets stuck there.  

Factory reset both devices

Verified it's on 2.4 band and not an extender

Not sure what else to do next

[janthadeus]

Hi MC9,

Thanks for taking some steps beforehand — it’s a big help! Let’s sort this out — a few questions: what’s the status light of your Nest Connect? How far is your Nest x Yale Lock and Connect from the router? Also, were there any changes to your Wi-Fi network? 

Here are some troubleshooting steps you can try:
 

• Restart the Connect: 
  • Plug Connect into a power outlet. 
  • Hold down Connect’s button until the light pulses blue (about 10 seconds). Then release the button. 
• Move your Connect to another power outlet that doesn’t exceed 50 feet from the lock and router.
• Factory reset your Connect. Hold your Connect’s button for much longer than 8 seconds, the light will turn yellow, which means your Connect is preparing to factory reset. Keep holding down the button, when the light flashes yellow then goes off, release the button. 
• Remove it from the Nest app. Then, add it back. Pair it to the 2.4 GHz Wi-Fi network.
• Restart your modem or router, unplug it from the power outlet, wait for 1 to 2 minutes. Then, plug it back in.
• Restart your lock by removing one of the batteries, wait for 60 seconds. Then, put the battery back in.
• If all else fails, factory reset your lock. Then, re add it to your Nest app.

Let me know how it goes.
 

Thanks,

JT

[janthadeus]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?
 

Regards,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

JT