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Device Access Console fee duplicates

qowmq
Community Member

Device Access Console fees have been paid twice.
The first payment doesn't show up in my Google Pay transaction history, only in my email.
Where can I get support?

1 Recommended Answer

sipriyadarshi
Solutions Expert
Solutions Expert

Sorry for the experience. The customer support team should be able to help you out with your issue. You fill out the following form and seek contact options to reach out to support teams.

View Recommended Answer in original post

2 REPLIES 2

sipriyadarshi
Solutions Expert
Solutions Expert

Sorry for the experience. The customer support team should be able to help you out with your issue. You fill out the following form and seek contact options to reach out to support teams.

Device Access Console
https://developers.google.com/nest/device-access/project?hl=en
https://console.nest.google.com/device-access

I've already contacted them. Nest customer center in South Korea told me to contact Google customer center for product usage or product after-sales service.
South Korea Google Customer Center responded to all my questions about Google Ads with ARS and told me to find all the answers at the customer center.

I contacted Google Pay support 4 days ago and they haven't responded.

"Registration consists of the acceptance of the Google API and Device Access Sandbox Terms of Service, along with a one-time, non-refundable fee (US$5) per account."

It clearly says it's a one-time fee, but I've been charged twice. Is that non-refundable too?

The attached receipt image is in Korean.

 

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