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Ikea SYMFONISK with Sonos WiFi Speaker cannot be connected to Google Home

Lars_040
Community Member

‎11-23-2024 02:07 AM

Hello, I have bought a Sonos speaker and want to link it to Sonos via the Google Home app.
All apps - Sonos, Sonos Speaker and Google Home - are up to date.
As soon as I search for Sonos in the Home app, allow everything, log in with my Sonos account, I always get the error: “Sonos not available. Please try again.”

I have now tried several times on different days, always the same. Does anyone have an idea or a solution?

Thank you very much.

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6 REPLIES 6

Bobby81
Community Member

‎11-23-2024 02:19 AM

Hello together
I have exactly the same problem. After installing a new router, I connected my Ikea Symphonisk and Sonos Move speakers to the new WLAN. After that, my Google assistant stopped working, so I wanted to reconnect everything. Unfortunately, since then I've had exactly the same problem as Lars. until then everything worked perfectly. Everything else can be connected to google home without any problems.

Thank you for your help

 

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kammerkoenig
Community Member

‎11-29-2024 03:54 PM

Same problem here, not able to connect Sonos with google home. Tried everything possible, nothing works, also a reset of my Sonos system is not the solution. Don’t know what else to do 

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Lars_040
Community Member
In response to kammerkoenig

‎11-30-2024 06:00 AM

Hey Kammerkoenig, the problem is well known and affects quite a few people.

Here is an article from the Sonos forum:

https://en.community.sonos.com/google-assistant-and-sonos-229109/sonos-unreachable-from-google-home-...

 

 

GoogleDevForum
Solutions Expert
Solutions Expert
In response to Lars_040

‎12-01-2024 10:58 PM

Thanks for reporting this. I can't seem to reproduce the issue on my end. If this is still an issue can you please share a short video of the issue?

 

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Lars_040
Community Member
In response to GoogleDevForum

‎12-03-2024 06:55 AM

Hey @GoogleDevForum,

i have record my Screen but its all on German. Sorry 😄

Short explanation:

  • Open Google Home App
  • Add device
  • Works with Google Home
  • Search Sonos
  • -> Video start here
  • Confirm account link with Sonos
  • Login with Sonos at login.ws.sonos.com
  • Allow Google to control your Sonos system click on next
  • white loading side
  • "Sonos not available. Try again later"
  • Back to Google Home App

https://youtube.com/shorts/_iKkVQlXIHI?feature=share

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kammerkoenig
Community Member

‎12-02-2024 10:10 PM

The recreate it try to add google assistant to sonos in the Sonos app or add Sonos in google home, if they are not connected yet it’s not working. 

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