We are currently experiencing an intermittent white screen issue on Android devices when linking our app with Google Home:
On iOS, SYNC is triggered once and works normally.
On most Android devices, SYNC is triggered twice.
On the Android devices that show a white screen, SYNC is triggered three times.
Both SYNC and QUERY payloads are valid, and responses are returned within 5 seconds. For reference, the payload returned to Google Home after linking is provided below (all timestamps are in UTC+8).
Could you please advise if there have been any recent changes that might cause this intermittent white screen issue on Android?
=========================================================
Below is the normal interaction data after a successful iOS app link.
After the link is successful, we received one SYNC request and one QUERY request:
Time: Jan 30, 2026 @ 10:56:51.153
SYNC request data:
{"inputs":[{"intent":"action.devices.SYNC"}],"requestId":"8290987940219564273"}
Time: Jan 30, 2026 @ 10:56:51.316
SYNC response data:
{
"payload": {
"agentUserId": "658132a0cdac43e9a5e3e781ffb28b18",
"devices": [
{
"traits": [
"action.devices.traits.ColorSetting",
"action.devices.traits.Brightness",
"action.devices.traits.OnOff"
],
"otherDeviceIds": [
{
"deviceId": "7e8304abff4248cf9a7f4f13813e28e9"
}
],
"customData": {
"userUuid": "658132a0cdac43e9a5e3e781ffb28b18",
"proxy": false,
"devicePassword": "8b"
},
"type": "action.devices.types.LIGHT",
"deviceInfo": {
"swVersion": "3.3.9",
"model": "LK.A001963",
"hwVersion": "3.3.9",
"manufacturer": "AiDot"
},
"willReportState": true,
"name": {
"name": "WS002C Solar Spotlight_17"
},
"attributes": {
"colorTemperatureRange": {
"temperatureMinK": 1800,
"temperatureMaxK": 6500
},
"colorModel": "hsv",
"commandOnlyColorSetting": false
},
"id": "7e8304abff4248cf9a7f4f13813e28e9"
}
]
},
"requestId": "8290987940219564273"
}
Time: Jan 30, 2026 @ 10:56:54.443
QUERY request data:
{
"inputs": [
{
"intent": "action.devices.QUERY",
"payload": {
"devices": [
{
"customData": {
"aesKey": null,
"devicePassword": "8b",
"ip": null,
"proxy": false,
"userUuid": "658132a0cdac43e9a5e3e781ffb28b18"
},
"id": "7e8304abff4248cf9a7f4f13813e28e9"
}
]
}
}
],
"requestId": "13359174465414711258"
}
Time: Jan 30, 2026 @ 10:56:54.443
QUERY response data:
{
"payload": {
"devices": {
"7e8304abff4248cf9a7f4f13813e28e9": {
"online": true,
"brightness": 100,
"color": {
"spectrumHsv": {
"saturation": 1,
"hue": 0,
"value": 0.99607843
}
},
"on": true,
"status": "SUCCESS"
}
}
},
"requestId": "13359174465414711258"
}
=========================================================
Below is the interaction data when a white screen occurs on Android devices after app linking.
After the link is successful, we received one QUERY request and three SYNC requests. The responses for the second and third SYNC requests are identical to the first SYNC response.
Time: Jan 30, 2026 @ 11:21:39.926
First SYNC request:
{"inputs":[{"intent":"action.devices.SYNC"}],"requestId":"13425511646519696262"}
Time: Jan 30, 2026 @ 11:21:40.032
First SYNC response:
{
"payload": {
"agentUserId": "658132a0cdac43e9a5e3e781ffb28b18",
"devices": [
{
"traits": [
"action.devices.traits.ColorSetting",
"action.devices.traits.Brightness",
"action.devices.traits.OnOff"
],
"otherDeviceIds": [
{
"deviceId": "7e8304abff4248cf9a7f4f13813e28e9"
}
],
"customData": {
"userUuid": "658132a0cdac43e9a5e3e781ffb28b18",
"proxy": false,
"devicePassword": "8b"
},
"type": "action.devices.types.LIGHT",
"deviceInfo": {
"swVersion": "3.3.9",
"model": "LK.A001963",
"hwVersion": "3.3.9",
"manufacturer": "AiDot"
},
"willReportState": true,
"name": {
"name": "WS002C Solar Spotlight_17"
},
"attributes": {
"colorTemperatureRange": {
"temperatureMinK": 1800,
"temperatureMaxK": 6500
},
"colorModel": "hsv",
"commandOnlyColorSetting": false
},
"id": "7e8304abff4248cf9a7f4f13813e28e9"
}
]
},
"requestId": "13425511646519696262"
}
Time: Jan 30, 2026 @ 11:21:43.394
First QUERY request:
{
"inputs": [
{
"intent": "action.devices.QUERY",
"payload": {
"devices": [
{
"id": "7e8304abff4248cf9a7f4f13813e28e9",
"customData": {
"userUuid": "658132a0cdac43e9a5e3e781ffb28b18",
"devicePassword": "8b",
"proxy": false,
"aesKey": null,
"ip": null
}
}
]
}
}
],
"requestId": "986810609032976264"
}
Time: Jan 30, 2026 @ 11:21:43.409
First QUERY response:
{
"payload": {
"devices": {
"7e8304abff4248cf9a7f4f13813e28e9": {
"online": true,
"brightness": 100,
"color": {
"spectrumHsv": {
"saturation": 1,
"hue": 0,
"value": 0.99607843
}
},
"on": true,
"status": "SUCCESS"
}
}
},
"requestId": "986810609032976264"
}
Time: Jan 30, 2026 @ 11:21:43.822
Second SYNC request:
The hyphen (“-”) in the requestId below was manually added by us to bypass community content filters
{"inputs":[{"intent":"action.devices.SYNC"}],"requestId":"6-81649747499301763"}
Time: Jan 30, 2026 @ 11:21:44.148
Third SYNC request:
{"inputs":[{"intent":"action.devices.SYNC"}],"requestId":"13906540627620245779"}
Notes:
The responses for the second and third SYNC requests are identical to the first SYNC response.
QUERY responses are valid and consistent with SYNC.
The white screen occurs only on Android devices.
