cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

2nd gen missing motion sense/sleep monitoring in settings & located in United Kingdom

djbeach73
Community Member

I've got not packaging as bought this 2nd hand, is there a way I can definitely determine from the model/serial num that this is definitely a 2nd gen & not a 1st gen?

5 REPLIES 5

Cathal_S
Gold Product Expert
Gold Product Expert

Hi,

You can tell the difference between the two by looking at the screen bezel, the first Google Home/Nest Hub has a thin black edge on the screen bezel that can be seen when looking at it and the 2nd Gen Nest Hub has a clean all white bezel.

156104-smart-home-news-feature-new-google-nest-hub-2-vs-old-nest-hub-what-s-the-difference-image1-xvt0dzqw1s~2.jpg

 

 

Regards,

Cathal

Regards,
Cathal

Muddi
Community Specialist
Community Specialist

Hey djbeach73,

 

Thanks for reaching out. Appreciate Cathal_S for helping here.

 

I just wanted to check if you have further questions or concerns about your Google Nest display? Please feel free to reply on this thread and we're happy to help.

 

Cheers,

Muddi

 

djbeach73
Community Member

I've got not packaging as bought this 2nd hand, is there a way I can definitely determine from the model/serial num that this is a 1st or 2nd gen device?

Jake
Community Specialist
Community Specialist

Hey djbeach73,

 

I wanted to jump in and ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey djbeach73,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake