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90% of the time Google Home responds with "Sorry, I do not understand."

cajungirl337
Community Member

a week ago

I am so tired of hearing "Sorry, I do not understand" from my Google Home. I ended up buying an Amazon Echo so that I can get actual answers! Will 1st gen Google Speakers be updated with Gemini so they aren't so dumb anymore, or should I just toss it in the trash?

 

p.s. The "Choose a Platform" didn't offer "Google Home speaker" as a choice, so I just put Android, even though it's my speaker and NONE OF CHOICES applied.

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4 REPLIES 4

WesleyK
Community Member

a week ago

Same here.

ByronP
Community Specialist
Community Specialist

Friday

Hi Folks,

 

Thank you for reaching out to the community. I’m sorry to hear you’re having trouble with your Google Home and that every time you make a command it responds with, "Sorry, I do not understand". Also you’re wondering if the Google Home (1st Gen) will be updated with Gemini integration. I understand how frustrating this can be. I’m here to help.

For better assistance, please respond to the following questions:

  • What type of Google Home Speaker do you have? (Here is an important article on how to identify your Google Home).
  • What language do you use?
  • Is your Google Home speaker powered on?
  • What color is the LED status light at the back of your Google Home speaker?
  • How long did the device work as intended before you experienced this symptom?
  • How often does this happen?
  • Does the success rate vary based on how far away you are from the device?
  • If the success rate varies, what's the farthest distance (in feet) you can be from your Google Home speaker before it starts to fail?
  • Does the same situation occur when others speak to the Google Home speaker?

Currently, the Gemini integration isn’t supported for Google Home (1st Gen); we’re always looking for ways to improve. Please consider sharing your insights and experiences by submitting them to the feedback form so we can improve them in future updates.

Please keep me posted on your findings.

 

Regards,

Byron

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cajungirl337
Community Member

Monday

I have the original Google Home. The first one pictured in this article

It started "dumbing down" about a year ago when AI started becoming more popular.

No, replies from Google Home don't affect distance.  This happens, like the title of this post, about 90% of the time. 

Will ALL speakers be updated with Gemini, including the original Google Home? 

 

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ByronP
Community Specialist
Community Specialist
In response to cajungirl337

Tuesday

Hi cajungirl337,

 

Thank you for your reply. I appreciate the detailed information you provided.

Additionally, please respond to the following questions:

  • What kind of environment does the device fail in? Examples: Is the environment noisy, normal, or quiet.
  • Where is the device placed? Examples: Is the device by itself, up against the wall, next to a TV or audio speaker, next to a microwave?
  • Is there anything that covers the device? (Example: If a child has decorated the speaker or display with stickers).

In the mean time, please follow these recommendations:

  • Ensure that the two microphone holes on the top of the device aren't covered.
  • Make sure the device is powered by the provided power cord and is plugged directly into a power outlet. Check the connections are secure (not loose).
  • Reboot the device. Here are the steps:
  1. Disconnect the power cable from your Google Home.
  2. Leave it unplugged for approximately one minute.
  3. Reconnect the power cable back into the Google Home and tested.

Please let me know how it goes.

 

Regards,

Byron

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