Announces songs correctly but plays completely different songs

[Alisha01]

Its been around 4-5 months since my Google nest mini is behaving weird. When I ask it to play some specific song by some specific artist, it announces the right name (that means speech recognition has no problem), but plays a completely different song and it’s not just with spotify, but amazon music, youtube music, though I have subscriptions and it’s really frustrating. I have tried rebooting, factory reset, reinstalling the google home app, readding the speaker, relinking music services but it still doesnt work. And sorry I dont want to use it as bluetooth speaker to first play songs on my phone and then cast to it. I want to use it interactively. 

[ByronP]

Hi Alisha01,

Thank you for reaching out to the community. I see you’re having trouble with your Nest Mini in which you say the command to play a specific song, it announces correctly back to you but it plays a completely different track to your Spotify, Amazon Music or YouTube Music service. I understand how frustrating this can be, especially since this has been an ongoing situation for around 4-5 months now. I appreciate all the troubleshooting steps you’ve already taken. I’m here to help. 

To assist you better, please answer the following questions:

• Which assistant are you using, Google Assistant or Gemini for Home Voice Assistant?
• What model of Nest Mini do you have? (Here is a helpful article to identify the type of Nest Mini)
• Where are you located?
• When did the situation begin?

Please keep me posted on your findings.

Regards,

Byron

[Alisha01]

I am using Google nest mini. Google assistant. 

this problem has been from around 5 months until few days back another user recommended me to unlink spotify, logout spotify, login and then relink it back again until the google home media services show premium subscription for spotify. Since then its playing songs as requested on spotify. 

but on amazon music, even though I have subscription and google home screen shows it too, the requested songs are announced correctly but played differently when done through amazon music. 

i am currently in Punjab, India. 

[ByronP]

Hi Alisha01,

Thank you for your reply. I appreciate the detailed information. 

Based on your answers, please follow these recommendations:

Step 1: Verify your linked accounts.

Ensure the email address for your Amazon Music account matches the Google Account linked to your Nest Mini. To confirm which account is currently linked, please follow these steps:

1. Open the Google Home app.
2. Tap Home and then All devices.
3. Tap the device (Nest Mini).
4. At the top right, tap Settings and then Recognition & sharing.
5. Tap Linked account(s) to see the Google Account associated with your device.

Please let me know how it goes.

Regards,

Byron