Assistant on Google Home Hub Issues

[TheMajor40]

When asking to Nest Hub 2nd Gen to turn lights on and off, it's always a hit and miss, most times a miss. When I give the Assistant the same instructions via my phone, it executes task without a problem every single time.

Why is my google nest hub 2nd Gen having problems?

I've tried resetting the hub to factory restore and it's the same thing. More misses than hits.

Can anyone please help? 

[Jake]

Hey TheMajor40,

Sorry for the late reply. I wanted to follow up and see I could be of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[TheMajor40]

I've noticed something so far, that whenever I ask late at night, it responds and executes home instructions (I haven't tried anything else out like asking for weather or research). During the day, it just doesn't want to execute anything. My hub hears me (dictates in the text as I'm talking) but doesn't respond to anything. It is so weird.

[Jake]

Hey TheMajor40,

I wanted to check in and see if you are still in need of any help with your device? Please let me know if the article was of any help, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey TheMajor40,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey TheMajor40,

I am sorry to hear you are still running into the issue. I know this is not the most ideal situation. I did find a helpful article with some troubleshooting steps that could be of help. Please let me know if that helps resolve the issue.

Best regards,

Jake