BLACK BOX OVER SCREEN NEST HUB DISPLAY

[Cari6580]

Hi, I have a Google Home Nest Hub Display unit that I love and rely on quite heavily. But, out of nowhere, I started seeing green lines across the display but I could still use it. Then, last week, a black box was covering most of the screen. I unplugged it, rebooted it, everything, but nothing has worked. It has not  been moved or damaged, just one day to the next just stopped  working on me 😔. Can anyone help me? I'm lost without this little guy!

[ovidioj]

Hello @Cari6580,

Thanks for posting in the community. 

I understand how frustrating it must be to see green lines and now a black box on your Google Nest Hub display, especially since you rely on it so much. I also appreciate your effort in trying to troubleshoot the device on your own. The progression of symptoms (green lines, black box) suggests a potential hardware issue with the display, so in this case, I need to get some information related to your Nest Hub display to see if it is still eligible for a replacement. Please fill out this form with the needed information, and one of our specialists will contact you as soon as possible. 

Please let me know once you are done. Thank you. 

Regards, 

Jorge