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Best Hub Max youtube

rapcsakgaspar
Community Member

Hy everyone ! M ygoogle nest hub max started to show adverts on youtube / youtube music but I got premium. It was working till this morning.
Any ideas?

1 Recommended Answer

Muddi
Community Specialist
Community Specialist

Hello everyone,

 

Sorry for the inconvenience. We've resolved an emerging issue that caused YouTube Premium subscribers to receive ads while voice casting a music playback session (Example: "Ok Google, play Taylor Swift on YouTube Music"). Paid subscribers who shouldn't receive ads observed that these playback sessions contained ads starting around November 9, 2023. This should now be resolved and paid YouTube Premium customers can initiate ad-free sessions via voice casting or casting from their phone or tablet.

 

Cheers,

Muddi

View Recommended Answer in original post

4 REPLIES 4

-k-
Community Member

Mine is doing the same. I've come in search of answers and found you questioning the same. I'm glad to see it doesn't appear to be something I have done. 

 

I have tried a factory reset on the Hub and it didn't fix anything. 

Cyranos
Community Member

Same here, multiple nest devices and between each song I get an advert despite my premium membership.

rapcsakgaspar
Community Member

Great. Just seen a few posts from 2021. They already had this issue since 2 years. Im supprised and dissapointed in the same Time. I love Google and I was not expecting anything like this from the company. 

Muddi
Community Specialist
Community Specialist

Hello everyone,

 

Sorry for the inconvenience. We've resolved an emerging issue that caused YouTube Premium subscribers to receive ads while voice casting a music playback session (Example: "Ok Google, play Taylor Swift on YouTube Music"). Paid subscribers who shouldn't receive ads observed that these playback sessions contained ads starting around November 9, 2023. This should now be resolved and paid YouTube Premium customers can initiate ad-free sessions via voice casting or casting from their phone or tablet.

 

Cheers,

Muddi