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Google home app will not recognize my wifi network

dareelsituation
Community Member

I had gone through the setup, but my phone said setup didn't complete and then everything I set up just went away.

 

I factory reset the hub.  Now my home wifi network is not listed on the network list.  It says I can add it manually.  I added the correct network name and password.  It says it's connecting and then it either says the network name or password is wrong.  BOTH ARE RIGHT.  I have no trouble connecting any other devices.  

 

I uninstalled the app, reinstalled the app, reset my router, factory reset the hub.   I've done all these things at least a dozen times.

 

Nothing works.  Should I just get my money back?

1 Recommended Answer
2 REPLIES 2

David_K
Platinum Product Expert
Platinum Product Expert

I did all that.  Spoke with Google.  Took the Nest back.