Black line overlay on Nest Hub

[Danj28]

Hi. I know this has probably been asked before but I’ve tried rebooting, factory reset in recovery mode but nothing has fixed it. 

my google nest hub has fine black lines all over the screen and the screen quality is awful. It hasn’t been damaged, dropped and has sat on the same shelf. I have quite a few about the house as I like the google eco system but I’m hoping this isn’t about to happen to them and my max hub… 

any help greatly appreciated or does it need returning as it appears to have happened to a few people…

[frances]

Hello Danj28,

Thanks for reaching out. I am sorry to hear that your Google Nest Hub is displaying black lines all over the screen. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 5-7152000031311. 

[Danj28]

Great. Thank you so much. I look forward to hearing from the support team and hopefully we’ll get this resolved ☺️

[frances]

Hi Danj28,

No problem, I appreciate your patience! 

If you have any other questions regarding this situation, feel free to contact the support team with the Case ID I gave you. Thanks again!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to contact the support team and refer to Case ID listed above, or start a new thread and we'll be happy to help.