Hello @Shorty00,
Thank you for posting in the community. I understand you just purchased a brand-new Google Nest Audio speaker, and you are having trouble completing the setup, as it won't connect to your WiFi or play anything. Let's work together for a solution.
Before diving into complex settings, let's try the essential physical troubleshooting steps and confirm your network setup:
We need to clear the temporary memory of all devices involved (router, phone, speaker).
- Reboot your Wi-Fi router/modem: Unplug the power cord, wait 60 seconds, and plug it back in.
- Reboot your Phone: Fully power down and restart the phone you are using for the Google Home app setup.
- Reboot the Nest Audio: Unplug the power cord from the Nest Audio, wait 10 seconds, and plug it back in.
- Wait five minutes for everything to fully reconnect, then proceed to the next step.
Check for WiFi Compatibility
The Nest Audio requires a standard 2.4 GHz or 5 GHz network. It will not connect to public networks that require a sign-in web page (like in a hotel or university) or to a 6 GHz network.
- Is your WiFi network a home network that uses a password?
- Do you have two different WiFi names (one ending in 2.4 GHz and one in 5 GHz)? If so, please try connecting your phone to the 2.4 GHz network before starting the setup.
If you are still unable to connect after performing the full reboot sequence, please answer the following probing questions so I can provide you with more targeted advice:
- What is the brand and model of your Wi-Fi router/modem? (e.g., "Spectrum Router," "TP-Link," "Verizon Fios," etc.)
- Does your Nest Audio light turn on? If so, what is the color and status of the light?
- What is the exact error message or step where the setup process fails? (e.g., "Failed to connect to WiFi," "Cannot find device," etc.)
Regards,
Kevin
