Broken Display

[Irvin]

 Since the middle of last year, my Google nest hub has had these weird lines in its display and it became worse, eventually becoming a black screen with these discoloured lines. How do I solve this issue? Do I need to bring it for repair?

[Princesss]

Hi Irvin,

Thanks for reaching out.

Sorry to hear about your experience with your Google Nest Hub. By any chance, do you remember any instance that the device has been dropped or bumped?

Also, can you confirm if you are using the original power cable of your Google Nest Hub? Is it plugged in directly to a power outlet? Let's go ahead and perform a complete reset to your Google Nest Hub and let's see if that would resolve this.

Let me know how it goes.

Best,

Princess

[Jake]

Hey Irvin,

I wanted to check in and see if you managed to see Princess_S post? Are you still in need of any help with your device having a broken display? Please let me know if the issue is still present, so we can further assist.

Best regards,

Jake

[Jake]

Hey Irvin,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread due to inactivity. 

Best regards,
Jake

[Jake]

Hey Irvin,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake