Hello Simzhicong,
Thanks for reaching out to the Nest Community. We're happy to help you with your broken device.
To better understand the situation and provide appropriate assistance, could you please answer the following questions?
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What type of device is broken? (e.g., Nest camera, thermostat, speaker, etc.)
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Could you describe what happened to the device and how it broke?
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When did the device break?
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Have you already tried any troubleshooting steps to fix the device?
Please keep me updated with your responses. I look forward to hearing from you.
Best regards,
Kevin
