Camera Nest Hub Max

[MinoS]

HEllo @Juni , could you re open my thread? Because the problem comes back ! and see the screen : (however i restarted nest hub max and root, but problem is still here

[Muddi]

Hello MinoS,

Apologies for the delayed response. I understand the importance of having a working camera on your Google Nest Hub Max. Let's try to resolve this issue. Could you please provide us with the current firmware version of your Nest Hub Max? Also, can you confirm if you are able to stream the camera from the Google Home or Nest app? I have reviewed the previous thread, and I suggest that we continue troubleshooting the issue here.

Cheers,

Muddi

[MinoS]

Thanks you for your answer. I check firmware today

[MinoS]

[Muddi]

Hi there,

Thanks for providing the information. To help us further investigate the issue, please answer the questions below:

1. What LED lights appear on the Nest Hub Max?
2. When you try to stream the built-in Nest Cam, do you get error messages from the:
   • Nest Hub Max
   • Home app
   • Google Home for web
   • Nest app
3. In the Google Home app, check if Home monitoring features are turned on. When enabled, does it turn off by itself?

Cheers,

Muddi

[MinoS]

3 days later, it came back without doing anything... It's painful and I wonder about the reliability of the hardware

[Muddi]

Hey there,

To confirm, are you able to stream your camera now?

Cheers,

Muddi

[MinoS]

yes i can. It's strange?

[Muddi]

Hello MinoS,

Perfect! We're glad to know that you're able to stream your camera on your Nest Hub now. Let's keep monitoring your device. I'll keep the thread open for 3 more days just to make sure that it's fixed. Please do not hesitate to update the thread if you experience any issues with your Nest display.

Cheers,

Muddi

[MinoS]

ok thanks you. But could you keep thread open 10-15 days approximately

[Muddi]

Hi there,

Sounds like a good plan! We'll keep it open for 15 days.

Cheers,

Muddi

[Muddi]

Hello MinoS,

How was your device? Let us know if you still have the same issue, and the Community will be happy to lend a hand.

Cheers,

Muddi