Can’t set up google home camera

[Gstill]

I can’t set up my camera on my google home. It keeps saying there another account on it but I’m the only owner 

[MplsCustomer]

@Gstill 

That usually occurs when you are trying to RE-install your camera or doorbell without previously removing it from the Google Nest app or Google Home app and then doing a factory reset (to remove the Wi-Fi and other settings) before attempting the re-install. Google Nest does NOT check whether the account to which your device works is YOUR account; it just blocks you with the error.

See the factory reset section on the page below. You should know that sometimes customers are still not able to re-install if then did not first remove the device from the Google Nest app or Google Home app.

https://support.google.com/googlenest/answer/9252162

[Muddi]

Hello Gstill,

Thanks for reaching out. I appreciate MplsCustomer's help here. I know how challenging it is when you're having issues setting up your camera. To confirm, is it the built-in camera of the Google Nest Hub Max? Is this a first-time set up?

Please try these steps below:

1. Attempt to set up the Nest Hub Max again.
2. If the same error message appears, ask the customer to:
   1. Force close the Google Home app, but don’t tap Exit setup.
   2. Reopen the Google Home app > scroll down to the bottom of the Home page.
   3. Check if their Nest Hub Max is listed under Other Cast Devices or Local Devices.
   4. If found, choose the device, assign it to a room, and link it to the account.
3. Unplug the device.
4. Wait for at least 48 hours.
5. Factory reset the device > attempt to set up the device again.

Let me know how it goes.

Cheers,

Muddi

[Kimy]

Hi folks,

Thanks for your help, @MplsCustomer and @Muddi.

@Gstill, I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Thanks,
Kimy

[LovelyM]

Hey there Gstill, 

We haven’t heard any updates from you. I’ll go ahead and lock this thread within 24 hours. If you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Best regards,
Lovely