11-08-2022 11:29 PM
I’ve just unboxed nest hub 2nd gen.
I can’t seem to swipe left (from right hand side to left) it continues to come up with curated art screen.
it is my first nest hub, seems faulty.
can anyone advise a fix. I’m be already tried resetting.
11-13-2022 07:54 PM
Sorry to hear about your experience with your Google Nest Hub (2nd gen), but thanks for bringing this up. It would help a lot if you could share a video so we can have a deeper look at what's happening on your device.
Looking forward to your response.
11-15-2022 10:42 AM
I am having the same trouble. Just unboxed my nest hub 2 gen. I am unable to swipe left as well. When I do, there is a curated art screen which shows the same picture as the home screen.
11-15-2022 02:34 PM
Have you tried resetting your display? If so, what's the cast firmware and software version of your Google Nest Hub? If possible, send us a short video clip.
11-18-2022 06:50 PM
I just unboxed mine today and having the same issue. I tried to factory reset it, but didn't help.
Software version: 220.127.116.117810048
Firmare version: 1.56.309385
11-19-2022 06:28 PM
Thanks for the information. Just an added question: what country are you located in? Also, could you send a video showing the issue so we can further check what's going on with your device.
Looking forward to your response.
11-21-2022 11:06 AM
I'm in the US. However, I was trying to do some workaround myself, so the issue is no longer happening with my workaround.
This is my experience:
- When the issue happened, I noticed the Weather beside the clock in the Slideshow is showing double dashes (- -).
- I asked "Hey Google, what's the weather?"
- It told me the weather
- I unplugged my device
- Plugged it in again
- Now I can see the weather showing and I can swipe left.
11-21-2022 09:27 PM
Thanks for the update. Glad to know it's working. I'll keep this thread open for few more days so you can monitor your device's behavior. Feel free to update this thread if you notice any changes.
12-07-2022 02:03 PM
This fixed it for me too. Nice finding. Also not to be rude to the community specialist in here but I don't think you really need a video to understand the problem that swiping left from the right edge of the screen doesn't work. That's literally the problem. Normally swiping left would show you different screens like home control or media control or your daily summary but they simply didn't exist when I was trying to swipe
12-10-2022 04:50 PM
This fix worked! You're the real hero in this thread - thanks!
12-10-2022 07:24 PM
I'm glad to hear that lulumelon's steps work on your device.
To other users, if you still have the same issue, please do not hesitate to update the thread so we can further assist you.
11-23-2022 06:53 AM
Brand new nest hub gen 2 and having the same problem. Won't swipe left. I learned this while doing the tutorial. I know you want a video but there's nothing to see but the screen with a pic on it.
11-23-2022 05:22 PM
I'm sorry to hear you're also having the same concern. Is the voice command working or even responding to command? Try these steps: unplug the power cord from the power outlet and from your Nest Hub 2nd Gen. Keep it unplugged for 5 mins then plug it back in using the same sequence and tell me how it goes.
11-26-2022 03:02 PM
I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
11-27-2022 03:42 PM
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
11-28-2022 02:59 AM
Same issue. Just bought and unboxed. Even if the steps above did work, now I can't complete the tutorial and don't know how all the commands and gestures on the device work. Extremely frustrating first impressions.
11-28-2022 07:18 PM
Sorry to hear about your experience. Could you post a video showing the issue so we can take a deeper look?
11-30-2022 05:23 AM
Unfortunately, I already skipped past this. It seems like swiping left does not work because during the tutorial stage, there isn't anything else available. There appears to be nothing to "swipe" too, so it gets stuck on this phase and you can't proceed with the tutorial.
After unplugging the device and powering it back on, the device was fully populated with with everything. I could ask Google to run the tutorial again and it went through the whole process without issue.
I'm not sure why this would be an issue specific to certain devices and not easily reproducible on a factory reset device. I don't want to reset mine just to try and get a video of the issue. The only difference I can think of is that my Google Home account is a Google Suite/Workspaces account, not sure if that'd cause any unique problems or not.
11-30-2022 07:06 PM
It's nice to hear that rebooting your device fixed it. Please note that we do not recommend using a business account like GSuite/Workspace account because some of the features will not work properly like saving and getting calendar events. Also, those accounts have an extra layer of security that prevents other devices from accessing such information.
12-04-2022 06:28 PM
It's been some time since this thread was updated. Does anyone here need assistance?
12-05-2022 10:42 PM
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
12-08-2022 02:30 PM
I couldn't complete the tutorial on my brand new Google Nest Hub Gen 2. Swiping up worked. Yet I gave up trying to swipe left. I couldn't move the blue dot left as shown during the tutorial. This is a worry as I bought some for gifts and the tutorial is definitely a bad experience!
12-08-2022 04:06 PM
Try what lulumelon suggested above. It'll solve your issue
12-13-2022 07:38 PM
Since this has been resolved, we'll consider this complete and will lock the the thread in 24 hours. Feel free to start a new one if you need assistance with your Google Nest speakers and the Community would gladly help.