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Cancel Google nest audio

Laucbt
Community Member

Hello,

I did a factory cancellation for my product and now my Google home application can't detect my speaker, what can I do?

1 REPLY 1

SoriaD_
Community Specialist
Community Specialist

Hello @Laucbt 

 

Thanks for reaching out to our Nest community about your Google Home App. I'm so sorry to hear about this situation. Don't worry; I'm happy to help you with it.

 

Have you tried uninstalling and reinstalling the Google Home app? Another option is to try a different device to determine if the error is still there

 

Feel free to keep us posting about your situation; I will do my best to find a solution for you. 

 

Best regards,

Douglas.