Cannot join husband's account

[Homeracctuser]

Cannot accept my husband's invitation to join the new home network for the nest doorbell monitoring. I click the invite and it brings me to the Google home app, but then nothing happens and I cannot join anything

[janthadeus]

Hi Homeracctuse,

Thanks for reaching out. I’m sorry to hear that. Let’s check this out — a few questions: do you already have a Nest account? Have you checked your email to accept the invitation? Also, what’s the make and model of your device? Your husband can resend the invitation in the Google Home app.
 

Here’s how:

1. Open the Google Home app .
2. Switch to the home you want to share.
3. At the top, tap Add > Invite home member > Invite a person.
   • If you don't find "Invite home member," tap Add person to home.
4. Enter the name or email address of the person you want to invite to your home > tap Next.
5. Review what’s shared when you add someone to your home > tap Next.
6. Review the person’s access to your home > tap Send.
7. If your Google Family Group isn’t full and the person you’re inviting isn’t already in one, you should get the option to invite them to your Google Family Group.
   • To invite them, tap Add to Family.
   • To skip this step, tap No Thanks.

Note: You can have up to 6 members in a Google Family Group. The person you invite should receive an email with instructions. If the person you want to invite has already requested to join your home, you need to accept that request instead of sending a new invitation.

Let me know how it goes.

Thanks,

JT

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

Thanks,

Archie

[Homeracctuser]

The issue has been resolved! Thank you 😊

[aatienza]

Hey Homeracctuser,

That's great to hear! Let us know if you have other question as I'll be locking the thread after 24 hours.

Thanks,

Archie