Cannot 'open' Netflix

[Dreamercyc]

Hi, i recently bought Google Nest Hub 2. Although i have link my Netflix account to the Nest Hub, whenever i gives the command 'open Netflix', Netflix will not open but will instead link me to one of my Chromecast device (Xiaomi TV stick). I tried to delete the 'room' and restart everything again. Se problem occurs. Is there anyway i can unlink or delete my Xiaomi TV stick fm Nest Hub? Please advice. Thanks

[GarrettDS]

Hey there Dreamercyc, 

Sorry to hear that you're having issues with removing your device from the Nest Hub, I know it can be confusing but I'm happy to help. 

If you haven't already, I would try performing these steps. 

• Remove a device: Select the device, tap the Settings icon, and choose Remove device > Remove.
• Unlink a device: Select the device > Unlink [device name] > Unlink.
• Troubleshoot: Perform a factory reset, double-check Google Assistant settings, or delete the associated room or home.

Please let me know if you have any further questions or concerns. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 

Garrett DS

[GarrettDS]

Hey folks, 

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 

Have a great day. 

Garrett DS