Cannot play certain radio on google home mini

[passegua]

If I say to Google Home Mini: "let me listen to radio rai tre" Tunein opens and Radio Rai Tre starts.
If instead I say "let me listen to radio rai uno" Tunein opens and 30 seconds of advertising starts, after which absolute silence!
If I then open Tunein with both Firefox on Windows 10 and on Android, then I can listen to Radio Rai Uno.
So?

[lusvin]

Hi @passegua,

Thank you for posting in the community. I’m sorry to hear that you cannot play your radio station in the Google Home Mini. Let me help you with this. 

Let’s try the following steps and see if the device plays your radio station in this way:

• Ask for the station in a different way. For example, if the name didn't work, try the call sign or frequency.
• Add more specific information, such as 'on [radio service]', to your request.
• When you use the frequency, add the name of a nearby city.

Let me know how it goes. 

Best regards,

Lusvin.

[passegua]

no working, thanks

[ByronP]

Hi passegua,

Thank you for posting. I'm sorry that the previous steps didn't work. I'm here to help.

Before I begin, I just want to confirm:

• Do you have the latest version of the Google Home app?
• Your mobile device is connected to the same Wi-Fi or linked to the same account as your Nest Mini.

In the meantime, try to unlink and link your radio service; please do the following:

1. Open the Google Home app.
2. Tap the account.
3. Verify that the Google account shown is the one linked to your Nest Mini. To switch accounts, tap another account or add another account.
4. Tap the "x" icon to close the account screen.
5. Tap Settings.
6. Under Services, tap Radio.
7. Choose a radio service, then tap Ok.
   • To link an account, sign in or sign up for the radio service. Follow the app steps.
   • To unlink an account, tap Unlink, then Unlink account.

Let me know how it goes and keep me posted.

Regards,

Byron

[passegua]

5. Tap Settings.

6. Under Services, tap Radio.

I do not have Radio, but I have: Works with Google - Video - Music - Podcast - Note and lists - Connections to partner

[ByronP]

HI passegua,

Thank you for your response.

Please ensure your Google Home app and phone are up-to-date.

Please do the following:

• Uninstall the Google Home app,
• Restart your phone, and then reinstall the app and check if you can play the radio.

If it doesn't work, check one more time the settings to see if your radio is linked into your account. 

Let me know how it goes and keep me posted.

Regards,

Byron

[passegua]

"check one more time the settings to see if your radio is linked into your account"

How? How I check it?

[passegua]

when I say "play me radio rai uno" then google home mini answers me:

"starting radio rai uno" and "welcome to tunein" and then... nothing.

This happens only on that specific station, all the others play well.

But if I do the same on my Pixel 6 then Radio Rai Uno play on tunein correctly.

Very weird indeed.

[lusvin]

Hi @passegua,

Thank you for the reply. If you already tried the troubleshooting steps that I sent to you in the previous post and the situation persists, please fill out this feedback form. If you have any other questions, please let me know.

Best regards,

Lusvin.