Cant get google nest hub to connect to eero pro 6e

[Will1220]

I have connected google displays, Chromecast, camera and door bells in the past with no issue on my eero pro 6e.

Now I picked up a new nest hub and it's says to turn off AP isolation. There is no option for it in the eero app. 

I have turned off

Ipv6

Client steering

Wpa3

5g

UPnP is on

Yes I rebooted the eero

Yes the eero is updated

Yes I rebooted and factory reset my hub display

Yes I moved it close to the main eero node

I factory reset a hub that was already established and it's doing the same thing now

[DeboraJ]

Hi @Will1220,

Thanks for reaching out to the community! I understand you're having trouble connecting a new Nest Hub to your eero Pro 6E Wi-Fi router. It also sounds like a second Nest Hub, which was already connected, is now experiencing the same issue and asking you to turn off AP isolation. I appreciate you letting me know you've already tried some troubleshooting steps, and I'm happy to help.

Before we move forward, I need some additional information:

• What models are your Nest Hubs?
• Have you tried connecting your Nest devices to a 2.4 GHz network?
• Did you receive any error messages when trying to connect your Nest Hubs, or is the only message the one about AP isolation?
• Are both your Google Home and eero apps up to date?
• Have you tried connecting your devices to a different Wi-Fi network or a mobile hotspot?

Once you provide this information, I'll be more than happy to assist you.

Best regards,

Debora

[Will1220]

Yes. I tried 2.4

I did get them to work with my phones Hotspot.

One hub is 2 years old the other is newer.

Both eero and google home are up to date.

That was the only error that it gave when trying to connect to eero.

[DeboraJ]

Hello @Will1220,

Thank you for the information! Let's troubleshoot your devices to see if they can connect to your Eero network. Please follow the steps below and let me know the results.

• Check your network type
  • First, are you setting up your device on a standard home Wi-Fi network, or on a shared network with special access restrictions?
• Verify your internet connection
  • Is the Wi-Fi network currently available, and are other devices able to connect to it and access the internet?
• Check the distance from the router
  • Your display should be about 15–20 feet (5–6 meters) from your Wi-Fi router for the best connection. If your devices aren't close together, please try moving them.
• Try another Wi-Fi band
  • If your router is dual-band, try connecting to the other available Wi-Fi band. You can check if your router is dual-band by looking up its model on the manufacturer's website. Some routers also have "dual-band" written on the device or its packaging, or they may broadcast two separate networks with different names (SSIDs) to indicate the 2.4 GHz and 5 GHz bands.

Keep me updated on your progress!

Best regards,

Debora

[Will1220]

I literally stated what I have a what ive done on my first post. Yes eeros are dual band. Yes I have turned off 5g as stated above. No it's not a shared network. Yes my wifi is available. I have other Google devices on the network already as stated above. They connect with no issues before. Yes I tried settong it up close to that main eero. I have reset one of the Google hub that was already working and that one gave me the same error as stated above. 

[DeboraJ]

Hi @Will1220,

In that case, let's try something different. Please follow these steps and let me know how it goes:

Set Up a Temporary Mobile Hotspot

• Setting up a mobile hotspot helps us determine if the issue is with your device or your home Wi-Fi settings.
• Enable a mobile Wi-Fi hotspot (Wi-Fi tethering) on a separate phone or tablet.
• Use the setup process to connect the speaker or display to this new mobile hotspot network.
• If your speaker/display connects: The issue is likely with your home Wi-Fi router's settings.
• If your speaker/display still can't connect: The issue is likely with the speaker or display device itself.

Disable Access Point (AP) or Client Isolation

• If your device connects successfully to the mobile hotspot, the problem is most often caused by a security feature called AP or client isolation on your main router.
• Please contact your Internet Service Provider (ISP) or router manufacturer to find out how to turn this feature OFF.

Keep me posted on the results!

Best regards. 

Debora