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Cant get google nest hub to connect to eero pro 6e

Will1220
Community Member

I have connected google displays, Chromecast, camera and door bells in the past with no issue on my eero pro 6e.

Now I picked up a new nest hub and it's says to turn off AP isolation. There is no option for it in the eero app. 

I have turned off

Ipv6

Client steering

Wpa3

5g

UPnP is on

 

Yes I rebooted the eero

Yes the eero is updated

Yes I rebooted and factory reset my hub display

Yes I moved it close to the main eero node

I factory reset a hub that was already established and it's doing the same thing now

 

 

 

 

2 REPLIES 2

DeboraJ
Community Specialist
Community Specialist

Hi @Will1220,

 

Thanks for reaching out to the community! I understand you're having trouble connecting a new Nest Hub to your eero Pro 6E Wi-Fi router. It also sounds like a second Nest Hub, which was already connected, is now experiencing the same issue and asking you to turn off AP isolation. I appreciate you letting me know you've already tried some troubleshooting steps, and I'm happy to help.

Before we move forward, I need some additional information:

  • What models are your Nest Hubs?
  • Have you tried connecting your Nest devices to a 2.4 GHz network?
  • Did you receive any error messages when trying to connect your Nest Hubs, or is the only message the one about AP isolation?
  • Are both your Google Home and eero apps up to date?
  • Have you tried connecting your devices to a different Wi-Fi network or a mobile hotspot?

Once you provide this information, I'll be more than happy to assist you.

 

Best regards,

Debora

Will1220
Community Member

Yes. I tried 2.4

I did get them to work with my phones Hotspot.

One hub is 2 years old the other is newer.

Both eero and google home are up to date.

That was the only error that it gave when trying to connect to eero.