Complaint and Scandalous Customer Service

[NiallE]

Hi, 

I have experienced a scandalous level of customer service on two complaints regarding items not functioning as advertised and not functioning as they claim to do so on packaging, websites etc. 

Case ID 2-6934000036562 and [5-7553000035990]. 

Please review and close out to a reasonable level that a customer could expect from Google? 

[luciaaa]

Hi, @NiallE,

I'm sorry to hear that you did not have a great support experience. Thank you for providing your case IDs. To continue assisting you, please fill out this form with all the necessary information. We will look into this and escalate it to the appropriate people. Once you've completed the form, let me know.

Keep me posted.

Best regards,

Ana.

[NiallE]

I did, immediately. And no response received. 

[luciaaa]

Hi, @NiallE,

Thank you for your response. After reviewing your information, it seems some details are missing. Please fill out the form again, including the link to your community thread and your community username.

Please let me know if you have any questions.

Best regards, 

Ana

[NiallE]

What details are missing? 

Regardless, you have my two case numbers. Which have all the history so that should be all you need, assuming you care about customers

[NiallE]

Yet again I am waiting weeks for a response from Google......