Connection? Error?

[Rando0023]

If anyone can help. The Google display wasn’t connecting right to my Google home app and wouldn’t let me connect in general from like YouTube or YouTube music, I wasn’t able to go to settings or turn the volume up or down. I tried to turn it off and on and turn wifi settings off. +Another thing is I have a Google speaker a NestMini, I tried adding it and it let me through and past the part where it lets me hear the chime sound, it ask me for my region and I press the US and it will not go through. It just stays on it and I can’t do anything else but exit. My app is updated and my wifi connection is perfectly fine so I don’t know. I tried looking it up and can’t find any help. 

[EmptyNester]

Hello,  it looks like you posted this in "Cameras and Doorbells".  You may want to re-post it in the "Speakers and Displays" section of the forum. 

You can also open a support ticket and speak with a Google Nest tech person to get help.  Here is the link:

https://support.google.com/googlenest/gethelp

[Rando0023]

Okay Thank you, sorry I’m trying to figure out how to use this too. 

[Azarco]

Hey there,

Thanks for the help, EmptyNester!

Rando0023, what phone are you using? Are you using a private home network? Also, did you use a regular Google Account when setting up your device?

Try clearing the cache and data of your Google Home app then, reinstall it. Also, give rebooting your Google Nest Hub and Google Nest Mini a try to refresh the connection.

Best,
Alex

[Azarco]

Hello Rando0023,

How's it going with your Google Nest devices? Did the suggested steps above help? Let us know so that we can further assist.

Regards,

Alex

[Azarco]

Hi there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,

Alex