Connection problem

[Amiitabh]

I am unable to connect my google home to my wifi and Bluetooth 

[frances]

Hi Amiitabh,

Thank you for your post. Oh no! That is not great to hear that you are unable to connect your device to your WiFi or Bluetooth. I would be more than happy to help find a solution. First, I have some questions.

• Which Google Home device is this post in regard to? (generation number)
• Is your device powering on?
• Are you seeing any error messages?
  • Where are you seeing them? What do they say?
• Is your device on the same WiFi network as your other devices?
• Have you tried connecting your device to a mobile hotspot? What happens?
• Can you do a Factory Data Reset on your Google Nest Hub? Is there any improvement?
  • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. 
  • Note: This action will clear your data from the device and can't be undone.

I look forward to your response, thanks for your patience!

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns. We're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.