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Cracking and popping on Google Nest Mini

propangel
Community Member

Within the last few months, my Google Nest Mini has started making cracking and popping noises WHILE playing music from YouTube Music. I have tried every possible solution found online, including factory resetting it. Nothing has changed. It isn't consistent, meaning it doesn't happen every song, but it happens more than 80% of the time while I am listening to music during my workday - and it is annoying. Has anyone had this issue? Or success in fixing it without purchasing a new speaker?

13 REPLIES 13

propangel
Community Member

Just as an update... It's ONLY when playing music from YouTube Music, and I am a premium member. If I play music via other methods, or use Bluetooth to watch something from my tablet, it's fine.

Dan_A
Community Specialist
Community Specialist

Hi propangel,

 

We appreciate the information you provided.

 

Our team is aware of this behavior on the Nest Mini. To help the team to further look into this, please send feedback on your device by saying, "Hey Google, send feedback," followed by the keywords: GHT3 popping sound on Nest Mini. Learn more about how to send feedback on our Help Center.

 

I'll update the thread once I have more information to share.

 

Kind regards,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there propangel,

 

Our team is still on top of this and is doing their best to find the solution as fast as possible. We'll check back in once we have an update.

 

Best regards,

Dan

propangel
Community Member

Thank you for keeping me updated. I did take your suggestion and had the speaker send feedback. I hope they get it fixed soon.

Dan_A
Community Specialist
Community Specialist

Hey there,

 

Quick update here! Our team is actively working on a fix. Hang tight. Rest assured, I will continue to stay in touch with the team and provide updates on this thread as soon as possible.

 

We appreciate your patience.

 

Cheers,

Dan

propangel
Community Member

Thank you for staying on top of this. It seemed to get better for a few days and now it's really bad. I'm standing by...

Dan_A
Community Specialist
Community Specialist

Hello propangel,

 

Oh no! We're sorry to hear that. We'll keep you posted as soon as we have news to share.

 

Thanks,

Dan

Dan_A
Community Specialist
Community Specialist

Hello there propangel,

 

We’re checking to see if there’s still a popping sound when playing a song from YouTube Music. How about other music services?

 

Best regards,

Dan

propangel
Community Member

I've only noticed it while playing YouTube Music on my device, so I had been playing music via Bluetooth instead. I'll check after the weekend and let you know 

propangel
Community Member

Hi Dan, I have heard some popping this morning - but it's not been as bad as before. I'm not sure how helpful that is 

KPie
Community Member

Hello, I have had the same issue for a few months now. I finally called and received a replacement mini. The new mini is doing the same thing. I have tried listening to music thru spotify and YouTube but it still continuously pops and cracks.

nmpk
Community Member

Hi,

I am having this same problem.  I frequently use an app called Better Sleep at night & it will randomly do the cracking/popping noise all night. 😞 

propangel
Community Member

Any updates on this? I'm still having issues