Dead Google Home (1st gen)

[suquetpaul]

I came back home after a long trip to find one of my multiple google homes was no longer working. The orange light in the back (under the mute button and just over the "G" logo) was on. I did the old unplug and replug, expecting it'd reboot, but no such luck, the orange LED turns on immediately, for a split second, it turns white and back to static orange, where it'll stay for as long as it has power. No other signs of life.

Upon a quick search, the only thing I could try that rendered a different result was if I unplug the device, press and keep the mute button pressed as I replug it, then the LED turns on orange and switches to solid white, where it stays even after releasing the button. It does not change from this state until unplug and replug, at which point, if you're not pressing the button, it just stays orange again. Nothing else. 

Any ideas? 

[Alex_S]

Hi suquetpaul,
 

I’m sorry to hear about what’s happening with your Google Home device. Let’s further look into it. Are you still using the official power cord that came with your Google Home device? Try to plug it in a different power outlet, then try these steps:
 

• From the Google Home device, unplug the power cord.
• Wait 10 seconds > plug the power cord back in > wait for the 4 LED lights to light up (or wait for another 10 seconds) > unplug the power cord again. 
• Repeat the process 10 more times.
• On the last attempt, wait for the device to announce "Welcome to Google Home", then do the set up.
   

Let me know how it goes.

Regards,
Alex

[suquetpaul]

Hello Alex! Indeed I'm still using the stock power cord. I actually have never even moved the device from its place; had to do some modifications to the console table it's set on in order to conceal the power cord so I may have to look in the used market for another device just so I can keep using the power cable and spot right in my living room.

I have tested plugging the power cable into a different power outlet, I've tested the power output of the adapter with a multimeter, it's not power that's stopping the device from working. 

I've unplugged it for 10 seconds, I've unplugged it for 48 hours; every time, same result. The 4 lights on the top never even come up. The LED on top of the G logo in the back just does it's thing and stays solid orange immediately. It would seem as if some update went wrong and bricked the device at some point over the last few months while I was out of town.

Any other suggestions?

[Alex_S]

Hello there,
 

We appreciate you doing all those steps. Our team would like to take a look at this. Kindly fill out this form and let us know once you're done.

Best,
Alex

[suquetpaul]

Done. 

[Alex_S]

Hello suquetpaul,
 

We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Warmly,
Alex