Deleting device on it’s own

[Mmepinnochio]

Hi,

I have a jbl speaker with google assistant in it. Every day for the past four days, my google account delete it from my google home account while I am asleep. Do you have any idea why and how could I stop it?

[GarrettDS]

Hey there,
Sorry to hear about the account deletion, I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help. 

Just wanted to see what troubleshooting steps you have tried? Have you tried doing a factory reset on the speaker? You can also try to delete the household that you have in your Google Home and making a new one and linking the speaker to that new household and seeing if that helps too. 

I look forward to hearing from you.

Best regards, 
​​​​​​​Garrett DS
 

[Mmepinnochio]

Hi Garrett,

It’s my parents household. Our troobleshooting tries were to add the device again. It didn’t  seem to work. So I erase myself from the household and it didn’t erase the device. Our next move was to add me again to the household and see what it would do…

[GarrettDS]

Hey there, 

Have you tried deleting the Google household and creating a new one to remove the device as well?

I look forward to hearing from you. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there, 
Just wanted to see if you saw our response. Please let us know if you have any other questions or concerns.

Best regards, 
Garrett DS

[GarrettDS]

Hey there, 
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 
Garrett DS
 

[GarrettDS]

Hey folks, 
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,
Garrett DS