Thanks for reaching out. I know how it feels when something isn’t working the way it should — let's check this out.
Have you tried plugging the device to a different power outlet?
Was the device already in this state when you first discovered it?
If no, were you in the middle of interacting with the device when it happened?
If so, what were you trying to do?
Did you unplug the device or was there a power outage shortly before you discovered this issue?
Give these steps a try:
Looking forward to your response.
I haven't heard from you in a while so I'll be locking this thread in 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.