Display not working

[Rjt27]

My nest has a black box floating on the screen with occasional horizontal  green lines colouring the display.

I have followed the advice to factory reset after powering the device off but the display problem persists and I now cannot reconnect the device due to the display problem.

The audio was fine as was the Google assistant so it seems to be a display issue only

[Alex_S]

Hi Rjt27,

I’m sorry to hear about what happened to your Google Nest Hub 2nd gen’s screen. Kindly share a photo showing the issue.

Regards,
Alex

[Rjt27]

Alex,

how would you like me to share a photo with you? 

there doesn’t seem to be an option for sharing photos on the this messaging service?

[Alex_S]

Hello Rjt27,

Oh, I see. Our team will take a look at this. Kindly fill out this form and let us know once you're done.

Thanks,
Alex

[Alex_S]

Hey there,

Rjt27, we got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Rylea, we haven’t heard back from you in a while. Were you able to factory reset your device?

Warmly,
Alex

[Rylea]

Hello,

I am experiencing the same issue. My Google Nest Hub 2nd generation was purchased Dec. 1st 2020 and now the screen doesn't work. I've unplugged it several times and replugged it and it doesn't solve the issue. I just get a black screen and no display. Please help.

[Alex_S]

Hi Rylea,

Thanks for reaching out. Have you tried to factory reset your Google Nest Hub 2nd gen?

Best,
Alex