New hub connects with my network but not Google Home. I get a "link account" message. Existing devices show up on Home, but won't connect. Csn be controlled by voice, but not app. Other devices (Kasa, Tapo, Skybell, Nest thermostat, MyQ, etc) all work properly. Only problem is with Google devices (speakers, Google Hub, Nest Hub). Using Samsung s21 5g, Android version 12.
Thanks for reaching out.
We appreciate all the details you've shared. Just to confirm, resetting the devices are done with the steps on this link, is that correct? Could you also share a screenshot of the exact display you're getting every time you attempt to set it up? Lastly, is there a way where you can try using a different phone so we can check on it further?
Thanks for the screenshot you sent. It looks like there's a restriction on your network that's why you keep receiving that prompt. You can check these settings to make sure that we can connect your Google Nest speakers to your network:
Configuring your Router Settings
Here's some additional information to keep in mind:
Hope this helps.
Thank you again.
I'll verify these settings. They seem pretty universal. Would they block just the Google speakers & hubs, but not MyQ, Skybell, Tapo,, etc devices? They all work with Home (the app, not the device which i don't have). It's only Goigle devices & the Nest hub that don't connect with the app.
But, I verify these settings & see what happens.
I chevked all the settings with no success. Even resry my router to fsvtory settings.Thank you for your efforts, but still no joy. The Google Homr app can find the devices, connect them to the network, but then can't find them. And it only affects the speakers and displays/hubs. All of the "works with google" devices are fine. I even have some Alexa devices and that system works fine. It's still only the Google devices.
I know the solution is out there, I just need to keep looking.
We really appreciate you doing the provided steps and your patience. Hats off to you. It would help a lot if you could set up one of your Nest speaker to another phone's hotspot. You need to have 2 mobile devices for this to work. First, connect your setup mobile device to the other phone's hotspot. Make sure it's using the mobile data. To start fresh, kindly factory reset one of your Nest speakers to revert it back to its default and original settings. In essence, instead of connecting your Nest speaker to Wi-Fi, you connect it to the other phone's mobile hotstpot. Once done, proceed with the set up and tell us how it goes.