Display/speakers wont talk to Home

[GaryBa]

New hub connects with my network but not Google Home. I get a "link account" message. Existing devices show up on Home, but won't connect. Csn be controlled by voice, but not app. Other devices (Kasa, Tapo, Skybell, Nest thermostat, MyQ, etc) all work properly. Only problem is with Google devices (speakers, Google Hub, Nest Hub). Using Samsung s21 5g, Android version 12.

[GaryBa]

Forgot to mention, I've done the reboots, resets, uninstall/re-install Home, etc without success.

[Princesss]

Hi GaryBa,

Thanks for reaching out. 

We appreciate all the details you've shared. Just to confirm, resetting the devices are done with the steps on this link, is that correct? Could you also share a screenshot of the exact display you're getting every time you attempt to set it up? Lastly, is there a way where you can try using a different phone so we can check on it further?

Best,

Princess

[GaryBa]

Yes, I can confirm the Next Hub Gen 2 was reset per instructions.

I used my S21 and an iPad Air 2. I can try with a Moto X4 and see if that works.

And without sounding like too much of an idiot, how can I share the screenshot?

[GaryBa]

 duh...

Received this message on the S21 & Moto X4. A similar msg on the iPad.

[Princesss]

Hi GaryBa,

Thanks for the screenshot you sent. It looks like there's a restriction on your network that's why you keep receiving that prompt. You can check these settings to make sure that we can connect your Google Nest speakers to your network:

Configuring your Router Settings
 

• Be sure to enable or disable the following router settings to allow Google Home to communicate properly with your router and network. All routers are different, so each setting may or may not appear on your particular router (or may be named differently).
• Keep in mind that resetting or making changes to your router settings may have unintended consequences. If you need help or have questions/concerns, contact your router manufacturer or internet service provider (ISP). 
• Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP)
• Disable: AP/client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should be disabled on your computer as well (if applicable).

Here's some additional information to keep in mind:

• If you're having trouble connecting to a 5GHz connection on a router that is running DD-WRT firmware, please change the wireless mode setting to "mixed" and then try setting your Google Home again.
• Hidden networks: If your network is hidden (i.e. does not broadcast its name/SSID), you'll need to manually input the network name and password. To do this, go to the network selection drop-down list, select "Other," and manually input the name and password.
• MAC address filtering: If your router has MAC address filtering enabled, you'll need to add the MAC address of your Google Home to the list of filtered devices. You can find the MAC address listed at the bottom of the Google Home app during setup.
• Security: Google Home supports WEP, WPA, and WPA2 wireless security protocols. These protocols prevent uninvited guests from connecting to your wireless network, and encrypt your private data as it is being transmitted over the airwaves.

Hope this helps.

Best,

Princess

[GaryBa]

Thank you again. 

I'll verify these settings. They seem pretty universal. Would they block just the Google speakers & hubs, but not MyQ, Skybell, Tapo,, etc devices? They all work with Home (the app, not the device which i don't have). It's only Goigle devices & the Nest hub that don't connect with the app.

But, I verify these settings & see what happens.

[Princesss]

Hi GaryBa,

Surely. We'll keep this thread open for few more days and we'll wait until you've tried the recommended network settings.

Best,

Princess

[GaryBa]

I chevked all the settings with no success. Even resry my router to fsvtory settings.Thank you for your efforts, but still no joy.  The Google Homr app can find the devices, connect them to the network, but then can't find them. And it only affects the speakers and displays/hubs. All of the "works with google" devices are fine. I even have some Alexa devices and that system works fine. It's still  only the Google devices.

I know the solution is out there, I just need to keep looking.

Thanks again 

[Dan_A]

Hi GaryBa,

We really appreciate you doing the provided steps and your patience. Hats off to you. It would help a lot if you could set up one of your Nest speaker to another phone's hotspot. You need to have 2 mobile devices for this to work. First, connect your setup mobile device to the other phone's hotspot. Make sure it's using the mobile data. To start fresh, kindly factory reset one of your Nest speakers to revert it back to its default and original settings. In essence, instead of connecting your Nest speaker to Wi-Fi, you connect it to the other phone's mobile hotstpot. Once done, proceed with the set up and tell us how it goes.

Kind regards,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Dan

[Princesss]

Hello there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest speakers and we'd be glad to assist you further.

 

Best,

Princess