Dreaded 2 dots on best audio (not mini)

[Shawnapffel]

I have tried every option in these threads about how to reboot about how to reset and I still have two solid dots on my Google nest audio. Does anyone else have the same issue?

[Dan_A]

Hi Shawnapffel,

This is not the experience we want you to have and thank you for doing the troubleshooting steps before posting, let me help you. A few questions: 

• When did your issue begin?
• Were there any recent changes made?
• Are those 2 solid white or red dots on your Nest Audio?
• Is it responsive to voice commands or touch controls?
• When you did the reset, was it the same steps as what you see in this link?

Looking forward to your response.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Dan_A]

Hey there Shawnapffel,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan