Equalizer problem Nest Audio

[Ante71]

Hi! When I have adjusted the Treble and Bass on my Nest Audio speaker it sounds fine. But if I paus or change track on my Spotify it changes back the treble and bass. When I then go in to the menu again the settings looks okay but I have to drag one of the controls (for example the treble) back and forward and the sound changes back to the settings that already are set. Any tips  to make the sound settings stay the same?

[Juni]

Hi Ante71,
 

Thanks for posting here in the Google Nest Community.

This is not the experience that we wanted you to have, let me help you out. A few things: when did your issue begin? Were there any recent changes before the issue started? What steps have you taken so far? 

You can do a sequential reboot. First, unplug your Nest Hub for 30 seconds, then do the same thing to your Wi-Fi router to refresh both devices and your Wi-Fi signal.

Let me know how it goes.

Thanks,

Juni

[Ante71]

Hi Juni.

Thank you for the reply.

I have had an old Google Home for man years and then I thought I would uppgradera. So a few days ago I bought 4 new Google Nest Audio. I noticed this problem right away when I testet them for the first time. I do not have a Nest Hub. I only use the Google Home app on my Samsung phone.

[Juni]

Hi there,
 

Thanks for the details and I’m sorry that you are still experiencing the issue. Have you tried the troubleshooting steps that I suggested? I also want to confirm the adjustment that you are doing is for individual Nest Audio or via speaker group?

Looking forward to your responses.

Regards,

Juni

[Ante71]

Hi.

I have rebooted my wifi router but I don't own a Nest Hub so I can't reboot that.  Yes I have made the changes induvidual on ever Nest audio speaker.

[Juni]

Hi Ante,

Thanks for confirming.  You can do a factory data reset to put your Nest Audio back to their default setting and set them up again as a new device. Once done setting up, observe if this will make a difference. Check the steps below on how to reset your Nest Audio.

Here’s how to do the reset. On the back of your Google Nest Audio, switch the mic off. The LEDs will turn orange. It will say "The mic's off" then press and hold the center of your Google Nest Audio, near top. After 5 seconds, your Google Nest Audio will begin the factory reset process. It will say, "You're about to completely reset this device. Release to cancel" then wait for the chime.

Check this link for more information.

Keep me posted.

Thanks,

Juni

[Ante71]

Hi.

I have now restarted my router and Google mesh. Reset all 4 Nest audio and installed them again but I am sorry to say that I still have the same problem with the equalizer.

[Muddi]

Hey Ante71,

Chiming in, is it working before? Do you have other Google Nest speakers? Do you experience the same issue when adjusting their settings? What are the firmware version of your devices? Follow these steps below to know-how:

1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
2. Open the Google Home app .
3. Touch and hold your device's tile.
4. At the top right, tap Settings Device information.
5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Cheers,

Muddi

[Ante71]

Hi Muddi!

The 4 Nest Audio speakers are brand new. I have one Google Home, one Nest Mini and two Google Mesh and they work fine and do not change the bass or treble. The firmware system on all four Nest Audio is 324896 and the firmware cast 1.56.324896.

[Ante71]

Sorry, the Mini is not a Nest, it is the earlier Google version.

[Palmss972]

I have the same issue, i have to reset the equalizer every song. I'm using deezer and i have a nest audio FW cast 1.56.324896

[Muddi]

Hey folks,

Thanks for providing the information. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
 

Cheers,

Muddi

[Ante71]

Hi Muddi.

You wrote folks and not just Palmss972. 

So should I also fill in the form?

[Princesss]

Hi Ante71,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess

[Muddi]

Hey folks,

Thanks for all the information. To confirm, is the issue isolated when playing music on paired devices only?

Cheers,

Muddi

[Ante71]

Hi.

I have tried both paired and non-paired, and it doesn't matter. Same problem.

[Dhag]

Same issue here

[Muddi]

Hey Dhag,

Could you list down all your devices, together with the current firmware version. Also, what are the steps that you've done?

Cheers,

Muddi

[Etay]

Hi , same issue here.

2 stereo paired nest audios, google home version 2.62.1.15. Both speakers on version 1.56.324896.

Every pause or song skip the equalizer resets to the default settings (app still shows my personal setting) and once you tap on either bass or treble the equalizer starts working, until the next pause stop or song change.

[Zakk]

I just purchased a Nest Audio. I have the same issue as Etay. 

Steps to Reproduce:

1. Play song on Spotify Mobile Phone App. Home app is linked to Spotify.

2. Open Nest equalizer from Home app. And adjust equalizer settings.

3. Skip to the next track. (Also happens if I Pause the track and then Play). Equalizer adjustments from step 2 do not stick on the next track. The sound reverts back to the default. (However the sliders on the equalizer show my adjusted values in step 2)

4. To activate my preferred equalizer settings again I have to change either of the bass/treble settings. However Nest goes back to default equalizer settings when the next track plays. [Annoying]

Firmware: 324896

Cast FW: 1.56.324896

[Muddi]

Hey folks,

Thanks for updating the thread. To confirm, do you have other Google speakers/displays that have the same issue?

@Ante71 and @Zakk : We got your form.  Please keep track of your inbox as our team will be emailing you soon for more details.

Cheers,

Muddi

[Zakk]

Hi Muddi, I do not have any other Google device other than the Nest Audio.

[Ante71]

Hi Muddi.

As i wrote earlier in the thread, I also have a Google Home and a Google Mini and they works fine

[Muddi]

Hey folks,

Thanks for the information. I'll forward this to the team and will update the thread once I have more information to share.

Cheers,

Muddi 

[Jake]

Hey all,

I wanted to follow up with you. We are aware of the issue, and have just been informed that a fix will be coming in the next firmware update. We do appreciate your patcience at this time.

Best regards,

Jake

[mikeyblue005]

Hi! just wanted to add my +1 to this - i use Deezer on PC and Pixel 6 Pro through Home App and the EQ resets every single time i pause, track changes or track skip - quite annoying :(((( not sure why - so i am watching this thread for more info!! 

[nickcollins71]

Thanks for the update. Any ETA? Am on preview programme 

System firmware version: 324896
Cast firmware: 1.56.324896
Language: en-GB

[Muddi]

Hey folks,

Thanks for updating the thread. No news about that right now @nickcollins71, but stay tuned. Thanks for asking!

Cheers,

Muddi

[mikeyblue005]

Still not working for me.

Technical information
System firmware version: 324896

Cast firmware: 1.56.324896

Language: en-GB

[mikeyblue005]

Not working 😔

Technical information
System firmware version: 324896

Cast firmware: 1.56.324896

Language: en-GB

[Muddi]

Hey everyone,

Thanks for providing the information. I'll check this with the team and update the thread as soon as I have any information to share. Also, can anyone try to enroll their devices in a preview program to see if that makes any difference. Follow the steps below or visit this link for more information.

1. Open the Google Home app.
2. Touch and hold your device's tile.
3. At the top right, tap Settings > Device information > Preview Program.
4. If you can't find the "Preview Program," we're unable to accept new members at this time. Please continue to check back as opportunities become available.
5. Choose whether to receive email notifications by moving the slider to the right or left. Note: It is recommended to allow email notifications so you’ll know when new updates are pushed to your device.
6. If you opt-in to email notifications, you'll be asked to sign into your Google Account if you haven’t already.
7. Review the contents of that page, and tap Join Program.
8. Review the contents of the page, then tap Ok, got it.

Keep us posted.

Cheers,

Muddi

[Muddi]

Hey everyone,

Quick update here! Our team is still on top of this. We'll update the thread as soon as we have any information to share.

Cheers,
Muddi

[Muddi]

Hey folks,

Thanks for your patience. Our team is still looking into this issue. Please stand by for more updates.

Cheers,

Muddi

[Muddi]

Hey Palmss972,

Thanks for trying. Could you tell us what country you are located in?

@Zakk: It's the current version that you have on your device. 

Cheers,

Muddi

[Palmss972]

I live in France 

[Princesss]

Hello there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[mikeyblue005]

Hi!

Yes many of us still having issues with EQ not holding on track change or skips... 

Keep it live and keep helping us! ❤️

[Ante71]

Hi Princesss.

Still the same problem. Nothing has changed. I have just now reseted all of my 4 speakers and it did not help. I think it is strange that the speakers has the same Firmware for system and cast as before. Should it not come an update?

[Zakk]

Issue still present. Rebooting and factory reset did not help. FW 324896 with Preview programme enabled.

[nickcollins71]

Just waiting on a firmware update 🙂