cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Error in Chromecast Built-in app (Nest and Chromecast TV)

alemtro
Community Member

Someone have the same issue with speakers groups in YouTube Music?

 

I have linked an speaker group in Google Home, my Google Nest Mini and my Chromecast with Google TV, and in my Chromecast TV it only show YouTube Music logo and doesn't play at all with latest Chromecast Built-in app (1.56.292394), only the logo, that's all

 

The temporal solution that I found is downgrade/unistall updates of Chromecast Built-in app in play store to the default app included in my Chromecast TV (Default version is this one 1.56.276477)

18 REPLIES 18

Princesss
Community Specialist
Community Specialist

Hi alemtro,

 

Thanks for visiting the Community. 

 

Sorry to hear about this experience. Let's sort this out by answering these questions.

 

  • What is the exact command that you have used?
  • Is it happening on all music that you tried?
  • Have you tried to play on your Chromecast TV the same music?

Let's go ahead and try first to play YouTube Music on the Chromecast TV alone to see if you will get the same results. After that, unplug your devices including your router to see if that would make any changes on its behavior.


Let me know how it goes.

 

Best,

Princess

I said to Google Nest that play music in Chromecast TV, it do it but only it shows me YouTube Music logo and that's all, nothing more

Yes it happend in every music, also I restored my Chromecast TV but was the same

Already do it but was the same results, will try changing the DNS

Princesss
Community Specialist
Community Specialist

Hi alemtro,

 

Thans for responding.

 

I'll keep this thread open for few more days and will wait for your update.

 

Best,

Princess

I tried and was the same result

 

Now it plays only if I restart the chromecast tv, this problem only happend if I play music as speaker group, if I try to connect only with Chromecast without the speaker group it connects fine

Princesss
Community Specialist
Community Specialist

Hi alemtro,

 

We appreciate your efforts. Have you tried to completely reset your Chromecast TV? 

 

Best,

Princess

Correctly, also it doesn't work

It have the same issue, also sometimes it gets freeze after last chromecast update, need connect me via remote control in my phone 

Muddi
Community Specialist
Community Specialist

Hi alemtro,

 

Chiming in, are you able to cast manually from your phone to Chromecast TV? If not, please try to factory reset your Chromecast TV to refresh the settings on your device. Follow the steps on this guide on how to reset your Chromecast TV: How to factory reset your Chromecast

 

Let me know how it goes.

 

Cheers,

Muddi

alemtro
Community Member

Already do it, if I cast to Chromecast TV it works but if I cast in a speaker group that include the Chromecast, the problem is back, but only as speaker group, the issue happend

Princesss
Community Specialist
Community Specialist

Hi alemtro,

 

Thanks for the additional info.

 

Does it happen on all of the content that you try to ask? Can you tell us the exact command as well as its responses?

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi there,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

If you want i can send u a video for you can see the how the issue appear

Princesss
Community Specialist
Community Specialist

Hi alemtro,

 

We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi alemtro,

 

Chiming in-- have you had the chance to fill out the form? Let us know if you have additional questions, otherwise we'll be locking the thread.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi alemtro,

 

We just want to check if you already filled out the form. Feel free to respond as soon as you're done so we can check it.

 

Best,

Princess

Done filled out

Princesss
Community Specialist
Community Specialist

Hi alemtro,

 

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
 

Best,

Princess

Thanks so much!

Muddi
Community Specialist
Community Specialist

Hey alemtro,

 

It's our pleasure helping you! We'll lock the thread now since a case has been created for you. Please make sure to check your inbox as someone from the team will reach out to you via email. Here's the case ID for your reference: 2-2797000033552.

 

Cheers,

Muddi