External Bluetooth Speaker

[ChrisB72]

I have an external speaker connected by Bluetooth to play relaxing music at night. Despite advise in the set-up, everything is playing through the external speaker including responses and alarms. I only want media to play to the external speaker. How do I achieve this?

[ChrisB72]

This is also happening on my Kichen hub.

[Princesss]

Hi ChrisB72,

Thanks for posting in the Community.

Setting a default speaker will do that for you. Stream music that plays on your Google Nest or Home speaker or display to your favorite Bluetooth speakers or headphones. Make sure to follow these steps:

Note: All media playback will play on the external speaker that’s paired with the Google Nest or Home device. Alarms, timers and Google Assistant's responses will play on your Google Nest or Home device.

Step 1. Pair and connect a Bluetooth speaker and Google Nest or Home device

Complete these steps if it’s the first time you’re connecting your speaker to your Google Nest or Home device.

1. Turn on your Bluetooth speaker and make sure it’s in pairing mode. Press the pairing button on your Bluetooth speaker, if possible.
2. Open the Google Home app .
3. Make sure you're in the right home. The name of the home is at the top of the screen. To change homes, tap the arrow next to the home name.
4. Touch and hold your device's tile.
5. At the top right, tap Settings Audio.
   • If this is your first time to use Bluetooth on this device, tap Paired Bluetooth devices Enable pairing mode go back to Audio.
6. Tap Default music speaker Pair Bluetooth speaker. Your Google Nest or Home device will then scan for Bluetooth devices.
7. Tap the Bluetooth device once it appears on the screen Done.
8. Your Bluetooth device will now pair with your Google Nest or Home device.

Hope this helps.

Best,

Princess

[ChrisB72]

Thanks Princess,

That is exactly what I did. Currently there is no separation in output. Everything (including responses, alarms and music) goes to the bluetooth speaker unless it is disconnected. This never used to be the case. It would seem an update has broken the streaming separation. 

Many users are now reporting the same ussue.

[Princesss]

Hi ChrisB72,

Thanks for trying the steps. Have you already tried performing a complete reset to it? If not, you can follow the steps here: https://goo.gle/32c7nIF

Keep me posted.

Best,

Princess

[ChrisB72]

This is happening on 3 devices, a reset does nothing. It's simply a firmware update that has issues. Only Google can fix, and they are not interested!

[Princesss]

Hello there,

Apologies for the inconvenience that this has caused you. Could you please provide the cast firmware version of your Google Nest speakers?

Check the firmware version of your speaker or display

To check which firmware version you're on, follow these steps:

1. Open the Google Home app .
2. Touch and hold your device's tile.
3. Tap Settings Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Check the version on your Nest display

1.  Swipe up from the bottom of the display screen.
2. Tap Settings About device. You should find your "Cast firmware version."
   • For Nest Hub (1st gen) and Nest Hub Max: If “Fuchsia Version” is also listed, this means your device runs Fuchsia.

Looking forward to your response.

Best,

Princess

[ChrisB72]

The issue us happening on 3 devices. Current firmware number is irrelevant, there are many people with the same issue, Google just need to issue a fix. That's all!

[Princesss]

Hey Chris,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hi there,

I just want to make a follow up regarding my previous post. Let us know once you're done filling out the form so we can check it.

Best,

Princess

[ChrisB72]

Why fill in a form that will be ignored. The problem is simple enough to fix!

[Princesss]

Hello Chris, 

I understand how you feel about this. We'd like to ask for your cooperation on filling out the form as there are info that we need to collect for us to investigate this. 

Let us know once you're done filling out the form and I'd be glad to check it.

Best,

Princess