Factory reset not working - Google Home Mini 1st Gen

[SamMawhinney791]

I have tried to factory reset my google home

mini first gen speaker, using the factory reset button on the bottom of the device but this did not work. I have then followed the advice provided - unplugging the power cord and reinserting it 11 times. I have then left the device awaiting the device to say  'Welcome to Google Home. To get started, download the Google Home app on a phone or tablet,' but this has not happened. The device has been left for over an hour and still nothing has happened and when I try to interact with the device, it states “sorry somethings not right, wait a few minutes and try again, you can also try unplugging the power cable and plugging back in”. Again, I have tried this numerous times but I have not been able to get any further with the process. Please can someone advise? 
Thanks, Sam 

[moralesvicente]

Hello SamMawhinney791, 

Thank you for taking an interest in our community. I’m sorry to know that the factory reset is not working on your Google Home Mini (1st gen). No worries; it’s a pleasure to assist you. 

I’m grateful for your time and effort in completing these troubleshooting steps described in the post. To continue addressing the situation, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Regards,

Daniel