Faulty Nest Speaker

[Sidelined51]

I just want my money back for faulty goods.  I spent 1hr 51 mins with a support guy trying to get personalised responses working on my wife's iPhone. We went through everything. Google Assistant on her phone recognised her but the speakers did not,. No matter what the chap tried. My case was supposedly escalated to a higher tier but I'm starting to believe in fairies more than the existence of a second tier. Weeks later, nobody has even picked up my supposed second tier case. I've had enough and want a refund so I can buy alternative devices but I am being blocked at every stage. I've stressed that  I am talking about FAULTY equipment but I keep getting the same broken record saying I am outside of a " remorse period" In UK law  law there is no set  period of days for refunds due to FAULTY goods. This is just a Google policy. How on earth can I get this moved. I'm being blocked, I have a recurring Depressive illness and the stress this is causing me is making me feel even worse. When I rang, I was told to tell the speaker "feedback" or to email even though they know I have open support tickets!

[Jake]

Hey there,

Thanks for visiting the Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.

Best regards,
Jake