From the bottom of your display, swipe up.

[Bn_Ahmed]

I can't do that in my Google nest 2g 

[Dan_A]

Hi Bn_Ahmed,

This is not the experience we wanted you to have, let me help you. For confirmation: do you have a Nest Hub 2nd Gen and you’re not able to swipe up on your screen? When did your issue begin? Were there any recent changes made? Is voice command working?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router followed by your Nest speakers.
2. Plug them back in after 3 minutes tops.
3. Restarting your phone might also help.

Keep me posted.

Best,

Dan

[Juni]

Hi there,

Buzzing in — I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.

Regards,

Juni

[Bn_Ahmed]

Hello Juni

I'm new with Google nest 

But this problem was there from first time I tried it.

I tried what you asked me to do

But it did not work

[Muddi]

Hi Bn_Ahmed,

Chiming in, please share a video of what's happening to your device so we can take a closer look.

Cheers,
Muddi

[Bn_Ahmed]

kindly find the video in the following link:
Video 

[Muddi]

Hey Bn_Ahmed,

Thanks for sharing the link. However, I can't access the video because it's not supported on my device. Is there a way that you can upload it to a different platform and share the link to me?

Cheers,

Muddi

[Bn_Ahmed]

This is in iCloud https://share.icloud.com/photos/06f3pL6vW_nf94Y0xer8d1QBg

[Muddi]

Hey Bn_Ahmed,

Thanks for sharing the video. Let's proceed with resetting your Nest Hub (2nd gen) by pressing and holding both volume buttons together, at the back of the Nest Hub, for about 10 seconds. You'll hear your Google Assistant confirm that it's resetting the Nest display. Once done, set up your device then check if it will have the same behavior.

Keep us posted.

Cheers,

Muddi

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Bn_Ahmed]

I did 

and I replied ( This is in iCloud https://share.icloud.com/photos/06f3pL6vW_nf94Y0xer8d1QBg )

[Juni]

Hi there,

Buzzing in — I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Best,

Juni