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Frozen on the G logo and won’t factory reset

Micky_T
Community Member

‎07-20-2024 04:28 PM

Bought a Nest hub 2nd gen today set it up then after its done a reset it now froze on the G logo I’ve tried to factory reset but it’s not even doing that I’ve come to the forum and tried everything it’s suggested and still nothing is there a fix for this or do I need to send it back

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chaconmorales
Community Specialist
Community Specialist

‎07-23-2024 04:00 PM - edited ‎07-23-2024 08:39 PM

Hi Micky_T,

 

Thanks for reaching out to the Community. I am sorry that you are experiencing issues with your Google Nest Hub. It's frustrating that your device is frozen on the G logo and isn't responding to a factory reset. Here are some troubleshooting steps you can try to get it back on track:

1. Forced Reboot:

  • Power Down: Unplug the power cable from your Nest Hub 2nd gen.
  • Wait it Out: Allow at least 30 seconds (some recommend a full minute) for the device to completely power down.
  • Replug and Wait: Plug the power cable back in and wait patiently for a few minutes. A simple power cycle can sometimes resolve temporary glitches.

2. Recovery Mode and Hard Reset:

  • Button Combo: Locate the volume up and volume down buttons on the back of your Nest Hub 2nd gen.
  • Hold and Power On: While holding both volume buttons simultaneously, plug the power cable back into the device.
  • Release on Logo: Keep holding both buttons until you see the Google logo appear on the screen, then release the buttons.

Important Note: If your Nest Hub restarts normally after this, it means the recovery mode reset was successful. However, if it remains stuck on the G logo, proceed to the next step.

3. Factory Reset (via Buttons):

This method performs a factory reset without going through the Google Home app.

  • Button Combo: Locate the volume up and volume down buttons on the back of your Nest Hub 2nd gen.
  • Hold for 10 Seconds: Press and hold both volume buttons simultaneously for about 10 seconds. You might see a faint white light during this process.
  • Release and Wait: Release the buttons and wait for the device to reboot. This process might take a few minutes.

Please check the following articles to Factory reset Google Nest or Home speakers or displays and to Set up your Google Nest or Home speaker or display.

Please keep me posted.


Best,

Mario

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