GOGLE NEST MINI NI RECONOCE LA CUENTA PREMIUM DE SPOTIFY

[Jsnow]

Buenos dias. No he podido vincular mi cuenta premium de Spotify a mi Google nest mini cuando le pido reproducir una canción específica me dice que este servicio solo esta disponible para cuentas premium. La cual la poseo. He intentado desvincular mi cuenta de Spotify de la aplicación de Google Home desinstalando ambas aplicaciones y aún el dispositivo me sigue diciendo que no tengo cuenta de Spotify premium.

Quisiera ayuda para este problema. Gracias.

[virnab]

Hi Jsnow,

Thanks for reaching out to our community.

I’m sorry to hear that the Google Nest Mini is not recognizing your Spotify Premium account. When you ask it to play a specific song, it tells you that this service is only available for a premium account, which you have. Thank you for letting us know the troubleshooting steps you have taken that didn’t help to resolve the inconvenience, so we can advance with better assistance. No worries, help is here.

Before I start further troubleshooting, let me ask you a few questions:

• Is this the first time you are linking your Spotify account to the Google Home app?
• Are you using the same email address in both apps?
• Are you having issues using your Google Nest Mini with other apps?
• Besides removing and installing the apps again, have you tried to reboot your mobile device?
• Have you tried rebooting your Google Nest Mini?

Thanks for your kind attention; I will be looking forward to your answer.

Best regards,

Virna

[Jsnow]

1. No, no es la primera vez que intento vincular mi nest mini a spotify premium.

2. Si, tengo ambas cuentas gmail vinculadas, es el mismo correo electrónico para mi cuenta premium y para mi cuenta de acceso en google nest mini, es decir, app google home.

3. No he tenido problemas con otras aplicaciones.

4. Si, ya reinicie mi dispositivo movil. Borre los datos de la app de google home del mismo modo de la app de spotify. Ambas apps fueron desinstaladas y re-instaladas. Elimine el cache, los datos. He intendado todo pero aun el nest mini cuando le solicito una cancion especifica me dice que no tengo cuenta premium de Spotify.

5. Si, ya he restaurado de fabrica, varias veces el nest mini.

[virnab]

Hi Jsnow,

Thanks for your prompt answer. I appreciate the effort you invested in providing me the requested information. This information helps me to better assist you.

According to the information you provided me, I would recommend you follow the next steps:

1. Remove your Google Nest Mini from your Google Home app:
• Open your Google Home app.
• Tap on the option “Devices.”. 
• Touch and hold the Google Nest Mini name.
• Select the option “Settings.”
• Choose the option “Remove device,” then tap on the option “Remove.”

1. Unlink your premium Spotify service from the Google Home app.
2. Create a new home with a new name on your Google Home app and add the Google Nest Mini.
3. Link again your premium Spotify service on the Google Home app.
4. Try to play music from Spotify. Here you have an article with some recommended commands that you can use: Listen to music on Google Nest speakers and displays.

Please let me know how it goes.

Best regards,

Virna

[Jsnow]

Hola, segui los pasos tal cual y cuando pongo la cuenta de spotify es decir cuando la vinculo desde la app de google home dice debajo. Cuenta de spotify gratis activa, es decir, no reconoce que la cuenta es premium

[virnab]

Hi Jsnow,

Thanks for your prompt response and keeping me up to date about the results gotten from the troubleshooting steps provided.

I'd appreciate it if you could contact the Spotify support team to check the status of your premium account.

Thanks for your kind attention. Please keep me posted if you need further assistance.

Best regards,

Virna