Goggle Home wont turn on

[shuga120974]

I have tried to change many power plug but my device still wont turn on
have many times plug in and off 
what shoud i do or where do i have to fix it ?

[Muddi]

Hey shuga120974,

Thanks for visiting the community.

Sorry to hear about your Google Home/Nest device, but thanks for bringing this up. 

A few questions:

• When did the issue start? 
• Is the speaker plugged directly into a wall outlet or surge protector?
• When the speaker is plugged into the wall outlet, does it show any LED lights that indicate that it has power?
• Are other devices able to receive power from the same outlet?
• Are you using the original power adapter that came with the speaker?
• Have you tried a different outlet?
• Was there any type of electrical outage around the time the issue began?

Please try these steps below:

1. Plug the speaker into a different wall outlet.
   Note: Make sure you're not using a surge protector to rule out all other hardware.
2. Discharge the speaker:
   1. Unplug the power adapter from the outlet and the speaker.
   2. Leave it unplugged for 20 seconds.
   3. Plug the power adapter into the speaker or display.
   4. Plug the other end of the power adapter into a wall outlet that works.
   5. Check if any LED lights would appear on the back of the speaker.

Let me know how it goes.

Cheers,

Muddi

[Muddi]

Hey shuga120974,

Checking in to see if the troubleshooting steps shared helped? 

Cheers,

Muddi

[Muddi]

Hey shuga120974,

I haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi