Google Assistant's selection of voice settings is unstable.

[GoBananas]

We have always had selected the non-default voice for Google Assistant, but the voice is not stable and it often plays the default even when one of the non-default voice's is set (in our case Pink). When checking settings the selection has not changed, but the voice does. We have a veriety of numerous Google Next speakers around the house. Google needs to fix this. Thanks

[Juni]

Hi GoBananas, 

Thanks for reaching out. While we don't support these voices on Google Nest speakers, we can point you in the right direction. Our friends at Google Assistant Community are the perfect folks to help you with it.

If you need help with your Google Home or Nest devices, please do not hesitate to reply, as I'll be locking this thread after 24 hours.

Regards,

Juni

[GoBananas]

Well that response makes no sense since I have selected it from both the Hub Max and my Android phone and it works, but only sometimes. The Hub Max will go back and forth between the default voice and the non-default selected voice. In fact it will do that sevearl times a day. Thanks for reading

[Muddi]

Hey GoBananas,

Chiming in, sorry for the confusion. Could you tell us when the issue started? What country are you located in? Please try using the Google Assistant app on your phone and check if you have the same issue.

Keep us posted.

Cheers,

Muddi

[GoBananas]

Palm Springs California USA. Very clear speach patterns we have. It has been this way since we first setup our Nest speakers, e.g., Hub, Hub Max, Minis, etc. and that is more than a couple years. We have Android phones and they are all connected to my Google Home acct. I've been in tech since the 70's at Caltech, so I know my way around tech. Just this morning the default voice was responding, then the custom voice started responding. Google's voice is unstable. "I run lean clean fast machines (tech)" Thanks

[GoBananas]

Two friends are reporting to me that they are experiencing the same issues with thevoice on their Hub Max changing back and forth on it's own like it has a split personality or something. Is anyone NOT experiencing this?

[Muddi]

Hi there,

Thanks for the information. Could you tell us the current firmware version of your Nest Hub Max?

Cheers,

Muddi

[GoBananas]

Fuchsia 11.2023036.3.135 Hub Max

But note we have several Nest speakers and the switching voice issue is across them all.

[Muddi]

Hey GoBananas,

Could you please provide us with the firmware version of your devices, as well as the versions of the Google Home and Assistant apps on your phone? This will help us further isolate the issue.

Cheers,

Muddi

[GoBananas]

All firmware is the latest provided by Google. I keep all our phones and devices up to date, and Google updates Nest deveices automatically, Hub Max, Hub, Mini, etc. Same with friends that experience the same issue of thier's having split personalities/voices.

[Muddi]

Hi GoBananas,

Understood! It is best if you could provide the specific firmware version so we can confirm. Follow the steps below to know-how:

1. Open the Google Home app.
2. Touch and hold your device's tile.
3. Tap Settings > Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Cheers,

Muddi

[GoBananas]

You apparently missed that I have already provided that a few responses back. Let me know if you can't find it.

[Muddi]

Hey GoBananas,

My apologies. I've seen it and have been forwarded to the team. Since all troubleshooting steps have been exhausted, I'll go ahead and escalate this to our higher tier of support. Please fill out this form with all the needed information. I’ll keep an eye out for your response specifically, so please let me know once you’ve filled it out.

Cheers,

Muddi

[GoBananas]

Done. I filled out the form. Note: this seems to be a wide spread issue when even I'm hearing about it from others.

[Princesss]

Hi there,

I've seen that you have been assisted via email. I'll consider this post as complete and let's continue working on that channel so we can assist you further. Feel free to start a new topic anytime you need assistance with your Nest devices and the Community would gladly lend a hand.

Best,

Princess

[Muddi]

Hello GoBananas,

Thanks — we got your form and have sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you.

Cheers,

Muddi

[GoBananas]

Glad to hear. Our Nest collection continues to have split personalities changing voice on us all day long, and two friends are having the same issue, which is very frustrating. Thanks

[GoBananas]

Google Home support just told me that a new firmware version 12.xxxx... just released and it typically takes about a week for most devices to update. They furthure believe this should resolve the known issue of voice instability. Let's hope in a week I can report all is well. I will update then. Thanks

[Dan_A]

Hey there GoBananas,

We’re checking back to see if the voice options are already settled. You can always have a conversation with our higher tier of support since you’re now in contact with them. If you have other questions or concerns, you know where to find us. We’ll be happy to help.

Cheers,

Dan

[GoBananas]

So far no resolution. However the Firmware update seems to still not have happened. I was told that should fix it. Not sure how long to wait for the firmware update. Any ideas? It's been more than a week. Thanks

[Dan_A]

Hello there,

We hear you. How about if you give us the firmware version of your Nest device? Follow these steps:

1. Open the Google Home app .
2. Touch and hold your device's tile.
3. Tap Settings   Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Check the version on your Nest display:

• Swipe up from the bottom of the display screen.
• Tap Settings   About device. You should find your "Cast firmware version."
  • For Nest Hub (1st gen) and Nest Hub Max: If "Fuchsia Version" is also listed, this means your device runs Fuchsia.

Thanks,

Dan

[GoBananas]

I did that this several hours ago already and the new 12.xxxxx version has not hit our devices yet. Unfortunately users can't force the firmware update, we jus thav eto wait for it to roll out to our devices.

[Dan_A]

Hey there GoBananas,

Apologies for the delay! We wanted to confirm if your Google Assistant’s voice is now stable after the firmware update. How are we doing?

Also, since you’re already in contact with our higher tier of support, it would be best to reach out to them for additional support and information. 

Best regards,

Dan

[GoBananas]

The software/firmware never updated, so problems remain unchanged. Frustrating!

[Dan_A]

Hello again,

That certainly isn’t the experience we want you to have. I suggest that you reply directly to the email sent to you before, since your case has already escalated to our higher tier of support.

Kind regards,

Dan

[GoBananas]

I did, and they are not responding after several days. Ugh!

[Muddi]

Hey GoBananas,

Upon further checking, one of our team members sent you an email on the 30th of August and hasn't received a response from you. It is best if you could reply to our email so we can better assist you. Make sure that you are replying to the right email with the subject line: Your Google Support Inquiry: 1-9789000035030.

Cheers,

Muddi

[GoBananas]

Sadly, many weeks later and none of our many Nest devices have updated to the newer firmware version. Ugh!