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Google Duo issue on smart speakers

riccardo-liba
Community Member

Recently seems that despite everything in the Home app is set properly, Google Duo calls won't work between smart speakers like Google Home Mini and Nest Mini or Nest Hub 2. Anyone having the same issue?

3 REPLIES 3

Muddi
Community Specialist
Community Specialist

Hey riccardo-liba,

 

Thanks for sharing details about the issue. My apologies for the late response here.

 

I understand the feeling when you're having issues with your Google Home and Nest devices. To confirm, are you having issues calling your speakers via duo calling? When did the issue start? Are they all connected to the same account? What message are you getting when using duo calling? Does the same issue happen when you use the Google Assistant app on your phone to call your speakers? Also, please let us know the troubleshooting steps that you've tried.

 

Looking forward to your response.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey riccardo-liba,

 

How's it going with your Google Home and Nest devices? Let us know if you still need help, and we're glad to assist you further.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey riccardo-liba,

 

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.

 

Cheers,

Muddi